Is Redcloudbird Legit? Uncover the Truth – Review My Closet
- Noelle
- May 5, 2023
- No Comments
- Reading Time: 17 minutes
Are you considering buying clothing from redcloudbird.com but feel uncertain of the legitimacy of their shop and the quality of their clothes? Look no further as we have got you covered! Today, we will be addressing the pressing question that’s been on your mind: is redcloudbird.com legit? Join us as we delve into every aspect of this company – from my experience with the order and return process to the fit and quality of their clothing. By the end of this article, you’ll have read one of the most comprehensive Redcloudbird clothing reviews out there!
P.S. After reading, please be sure to leave your thoughts (a comment, or a click of the helpful/unhelpful button at the end of this post). Your thoughts are not only valuable to me but to all the readers who come across this post!
Table of Contents
About Redcloudbird
In this section of the Redcloudbird review, I will go over general brand information, their policies, and more. Keep reading to get the details!
Who is Redcloudbird? According to their About page, they warmly welcome all customers to explore their wide selection of high-quality products, including clothing, and accessories, among other items. Their focus is to provide convenience to customers, as each product is designed to meet the customer’s needs.
Brand FAQs
What is Redcloudbird’s parent company name? The name of their parent company is – Landbase Trading Co Ltd.
✅ This business also operates the site Shuitterlily.com, and Ingredientm.com.
What does Redcloudbird sell & do they carry plus sizes? They sell women’s tops, bottoms, dresses, swimwear, jumpsuits, and some men’s clothing. They carry plus sizes up to 3XL.
Where is Redcloudbird located & what is their business address? Their business address is located in Wales, United Kingdom – 146a Whitchurch Road, Cardiff, Wales, CF143NA.
❌ This is also the business address for the online clothing shops Buletboard.com, Covtional.com, Leisurevivi.com (skincare), and Elementarye.com (home items).
Where is Redcloudbird’s clothing made & where does their clothing ship from? My packages came from warehouses in Jamaica, New York, and Markham, Illinois (both in the United States).
How long has Redcloudbird been in business? Unknown
Is Redcloudbird a sustainable brand? Since they don’t state anything on their site regarding efforts in sustainability, or ways that they give back to the community, it is likely that they are not ethical and are fast fashion.
Check out this article by Panaprium which details how to know if a clothing brand is fast fashion, as companies will not disclose that they are unethical.
Accepted Payments
Shipping Policy
The below times and costs are based on living in the United States. Please refer to their complete policy for all other applicable countries.
- Processing Time: 2-5 business days
- Shipping Time: Unknown
- Shipping Cost: Unknown (Free over $69)
Return Policy
You must provide your order number and reason for return within 45 days of receiving the order. The customer service team will review the request and provide further instructions if approved. For those who selected the free shipping option without tracking, the company will only provide proof of shipping.
Items must be returned unused, in the same condition and packaging as originally sent. The return process may take up to 14 business days, but customers will receive an email confirmation once it is complete. Refunds will be credited to the original form of payment.
You must cover the return shipping cost.
Support Info
- Support Email: [email protected]
- Support Number: Unknown
- Support Hours: Unknown
- Support Response Time: Unknown
Social Media
❌ They do not appear to have any social media pages.
Redcloudbird Site Check
In this section of the Redcloudbird review, I will state my findings regarding possible duplicate or copied content on pages that are expected to be unique, using plagiarism-checking software. Here is what was found:
About Page
- Redcloudbird is 85.7% identical to reliefronin.com. (See image below)
- Redcloudbird is 83.5% identical to smoothquality.com.
- Redcloudbird is 83.5% identical to nfeswap.com.
- Redcloudbird is 83.5% identical to staticwinds.com.
❌ Reliefronin, Nfeswap, and Staticwinds all sell various goods such as home items and tools, while Smoothquality sells men’s and women’s clothing. They all share a nearly identical About page to Redcloudbird.
❌ Reliefronin lists a different company name than Redcloudbird’s. It lists XBP International LTD as the parent company.
❌ Redcloudbird’s About page is poorly and incoherently written.
My Order
In this section of the Redcloudbird review, I will go over the details of my order from what I purchased to the return status. Keep reading for more!
Order Summary
I ordered the below items on 3/6/2023. My shipping address is in North Carolina, United States.
- Women’s Christmas Fashion Waist Twist Pack Hip Dress (No longer available)
- Solid Color Loose Plush Lapel Jacket (No longer available)
- Floral-print ruffle-paneled V-neck lace-up jumpsuit (No longer available)
❌ I was informed on 3/12/23 (upon emailing them about the missing item and noticing an unexpected random partial refund in my Paypal) that the jumpsuit (item 3) was out of stock. I received a refund amount that was nonsensical, and was less than each item I ordered.
Item: Women’s Christmas Fashion Waist Twist Pack Hip Dress
- Color: White
- Size: M
- Subtotal: $39.99
Item: Solid Color Loose Plush Lapel Jacket
- Color: Khaki
- Size: S
- Subtotal: $39.99
Item: Floral-print ruffle-paneled V-neck lace-up jumpsuit
- Color: Multi/ Floral
- Size: M
- Subtotal: $29.99
Subtotal $109.97
Shipping $0.00
Discount -$15.00
Total $94.97 USD
❌ The order confirmation email I received, which is the exact same information I saw when I was checking out, is a different amount from what I was actually charged. After doing some research, and looking at the tracking information, I figured out that the high tax I was charged is likely based on Italy’s sales tax (around 22%). The tracking information indicated that the package came out of Italy.
See the below image for a comparison between the total based on my order confirmation email, and my Paypal.
How I Paid
- I paid with Paypal.
- I sent a payment of $113.96 USD to 伊工達網絡科技有限公司 ([email protected]).
- The charge will appear on my credit card statement as “PAYPAL *ROMSEANSHOP”.
Email Notifications
I received the following emails from Redcloudbird once I placed my order:
- ‘Order Confirmed’ email on 3/6. This email contains my order number and a tracking link.
❌ I never saw a shipping confirmation email come through, so I didn’t know when my order shipped.
How Long It Took To Arrive
(First Package)
- Order placed on Mon, Mar 6
- Order shipped on Wed, Mar 8
- Order received on Wed, Mar 22
Total time of 16 days
(Second Package)
- Order placed on Mon, Mar 6
- Order shipped on Fri, Mar 17
- Order received on Wed, Mar 30
Total time of 24 days
First Package:
Delivered, In/At Mailbox
(My Address)
March 22, 2023, 12:55 pm
Out for Delivery
(My Address)
March 22, 2023, 8:50 am
Arrived at Post Office
(My Address)
March 22, 2023, 8:39 am
Arrived at USPS Facility
(My Address)
March 22, 2023, 1:38 am
Departed USPS Regional Facility
RALEIGH NC DISTRIBUTION CENTER
March 21, 2023, 11:01 pm
Arrived at USPS Regional Destination Facility
RALEIGH NC DISTRIBUTION CENTER
March 21, 2023, 10:37 am
In Transit to Next Facility
March 20, 2023
Arrived at USPS Regional Origin Facility
QUEENS NY DISTRIBUTION CENTER
March 19, 2023, 8:39 pm
Accepted at USPS Regional Facility
QUEENS NY DISTRIBUTION CENTER
March 19, 2023, 7:39 pm
Departed Shipping Partner Facility, USPS Awaiting Item
JAMAICA, NY 11430
March 17, 2023, 8:13 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
JAMAICA, NY 11430
March 17, 2023, 4:50 pm
Departed Shipping Partner Facility, USPS Awaiting Item
JAMAICA, NY 11430
March 15, 2023, 9:50 pm
Arrived Shipping Partner Facility, USPS Awaiting Item
JAMAICA, NY 11430
March 11, 2023, 11:03 pm
Shipping Label Created, USPS Awaiting Item
JAMAICA, NY 11430
March 8, 2023, 4:11 pm
Second Package:
Delivered
Delivered, Front Door/Porch
(My Address)
March 30, 2023, 1:40 pm
Out for Delivery
(My Address)
March 30, 2023, 8:03 am
Arrived at Post Office
(My Address)
March 30, 2023, 7:52 am
Arrived at USPS Facility
(My Address)
March 30, 2023, 4:41 am
Departed USPS Regional Facility
RALEIGH NC DISTRIBUTION CENTER
March 30, 2023, 3:49 am
Arrived at USPS Regional Facility
RALEIGH NC DISTRIBUTION CENTER
March 29, 2023, 11:53 pm
In Transit to Next Facility
March 29, 2023
Arrived at USPS Regional Origin Facility
ELK GROVE VILLAGE IL DISTRIBUTION CENTER
March 28, 2023, 6:32 pm
Accepted at USPS Regional Facility
ELK GROVE VILLAGE IL DISTRIBUTION CENTER
March 28, 2023, 5:32 pm
Shipping Label Created, USPS Awaiting Item
MARKHAM, IL 60428
March 17, 2023, 4:45 pm
❌ The two tracking logs in the dropdown above, do not match a third tracking log I was provided in an email (see image below). The timelines does not match.
What I Received
I received both items in two separate packages, and they both seem to match their product images and descriptions. One package came from a warehouse in Jamaica, New York (United States), and the other package came from Markham, Illinois (United States).
Order & Package Images
Click on the thumbnails below to see the whole image.
Return & Refund
- Return requested: I emailed support to request a return on March 24th. I also inquired about the missing item.
- Return approved: My return request was not approved. I filed a dispute/claim with Paypal. See the Message drop-down below.
I sent the following message to Paypal on April 6th:
“Hello,
I tried to go through the standard process of reporting an issue with a seller, but I wasn’t seeing options that properly represented my issue. I made a purchase from a seller, and have tried to return the items. I have been going back and forth with their customer service for over a week, asking for their return address, and they keep responding with templated answers completely ignoring my question. I am simply trying to return the crap I ordered to get a refund, but it is like talking to a brick wall. I have tons of written evidence, and can easily provide it to kick off this claim. Please advise on how to move forward.
-Noelle”
Paypal got back to me same-day and elevated the dispute to a claim on my behalf. I was told to wait 11 days. If by the 11th day, the seller doesn’t respond, the case will close in my favor and I will be refunded. The seller did respond a week later and requested that I return the items in exchange for a refund. This is the message I received:
“The seller has agreed to issue a full refund for $88.06 USD. To receive this refund, you’ll need to ship the item (s) back to the seller by May 5, 2023 at 6:44:20 PM PDT.
You have to send the item(s) to the return shipping address mentioned and upload the tracking information.
Return shipping address
WAN NO.175 WAN CHAI ROAD WAN CHAI
Hong Kong 999077
C2″
- Return package mailed: I mailed the package on May 5th.
- Courier and return shipping cost: I used USPS and paid a total of $27.41 for the return shipping.
- Refund received to my original payment method: Pending
Total time from request to refund: Pending
(Me) Fri, Mar 24
Hello,
I received 1 out of 3 items, and according to tracking, all 3 were delivered… and I got a random $25 refund that doesn’t make sense? All of my items were more than $25. Regardless, I need a full refund for the two items I did not receive, and I want to initiate a return for the third item I did receive (the image attached, is the women’s Christmas Fashion waist dress).
(Redcloudbird) Fri, Mar 24
Thanks for your email. Your tracking number is xxx. It can be tracked here at https://www.17track.net/en
Your order has been sent out, and the status will be updated in these days.
Yours sincerely,
Customer Service Team.
Thanks for your email.
May we know what’s the problem of your order?
Hope we can help you.
Yours sincerely,
Customer Service Team
(Me) Fri, Mar 24
I checked the tracking number and the shipping label was made OVER a week ago with no update… I don’t think I’ll be receiving the other two items. Please provide me a return address for the one item I received, and please refund me for the other two that I DID NOT receive.
(Redcloudbird) Sat, Mar 25
Please don’t worry, we have received your order. We have dispatched your order and hope you receive your package as soon as possible. We feel terribly sorry for your dissatisfaction. But we can assure you that our products are absolutely up to standard. Sorry for what happened. We really tried our best to solve this for you.
We are so sorry that you don’t like our product. This will be reported to our manufacturers for improvement.
Yours sincerely,
Customer Service Team
(Me) Sun, Mar 26
When will I get the rest of my order? The tracking number doesn’t have any information.
(Redcloudbird) Mon, Mar 27
Thanks for reaching out to us. The shipping agent confirmed that your order is still in transit. The system has not updated the latest shipping information yet. We have urged them to update. Sorry for the inconvenience.
Yours sincerely
Customer Service Team
(Me) Mon, Mar 27
That is not an update. They just created a shipping label TEN days ago. Please provide me with some kind of update. When did you ship the remaining items? Please note that I am going to file a dispute with PayPal if you don’t give me an update. Your responses so far have been inadequate. It has been THREE WEEKS since I placed the order, and your responses to my inquiries have been really shady.
-Noelle
(Redcloudbird) Mon, Mar 27
Sorry for the inconvenience. Many people shop online, so there will be delays in logistics updates. As we check, your order is indeed normally on the way. Please wait patiently for a few days, we have urged the logistics update. Once there is a new logistics status, the system will automatically update for you.
Have a nice day!
(Me) Fri, Mar 31
Hello,
I received one item today, still missing the third item. When will it arrive?
Noelle
(Redcloudbird) Sun, Apr 2
Please don’t worry, we have refunded you for the item because of stock.
(Me) Sat, Apr 3
Thank you for letting me know. When should I expect to see the refund back to my original payment?
I would also like to return the two items I ordered. Nothing is wrong with them, they don’t fit well. Please provide the return address.
-Noelle
(Redcloudbird) Sat, Apr 3
We feel terribly sorry for your dissatisfaction. May we have the SKU QR code picture (jpg. less than 1MB) of the product you received, please? We will provide you with the best solution ASAP. An SKU QR code is attached. It is usually on the inner packing. We have refunded it.
(Me) Sat, Apr 3
*I sent images of the SKU codes*
(Redcloudbird) Sat, Apr 3
We feel terribly sorry for your dissatisfaction. But we can assure you that our products are absolutely up to standard. Sorry for what happened. We really tried our best to solve this for you. We are so sorry that you don’t like our product. This will be reported to our manufacturers for improvement.
Yours sincerely,
Customer Service Team
(Me) Sat, Apr 3
Are you going to give me a return address so I can return it and get a full refund?
(Redcloudbird) Sat, Apr 3
Thanks for your reply.
As our warehouse checked, the product we sent to you is correct indeed. If you would like to return, the shipping fee may be very expensive for you. So how about we refund you 5 USD as compensation and you keep the products?
Sincerely,
Customer Service Team
(Me) Sat, Apr 3
5usd is very little. Even if the return cost is high, it is still a better deal than 5 USD. Please give me the return address.
(Redcloudbird) Sat, Apr 3
I’m very sorry, but I have tried my best to compensate you. If the amount is too much, it may cause trouble with my work. I hope you can forgive me.
(Me) Sat, Apr 3
Please give me the return address.
(Redcloudbird) Sun, Apr 4
We feel terribly sorry for your dissatisfaction. But we can assure you that our products are absolutely up to standard. Sorry for what happened. We really tried our best to solve this for you. We are so sorry that you don’t like our product. This will be reported to our manufacturers for improvement.
Yours sincerely,
Customer Service Team
(Me) Sun, Apr 4
Interesting. You are a scam company. I will be filing a claim with PayPal. Thank you!
(Redcloudbird) Sun, Apr 4
Thanks for your reply.
As our warehouse checked, the product we sent to you is correct indeed. If you would like to return it, the shipping fee may be very expensive for you. So how about we refund you 10 USD as compensation and you keep the products?
Sincerely,
Customer Service Team
____
End of Emails
Redcloudbird Clothing Reviews
In this section of the Redcloudbird review, I will provide my body measurements for reference, along with detailed reviews of the clothing I ordered. Keep reading for more!
Body Measurements
General
- Shape– Hourglass
- Height– 5’5” | 165 cm
- Weight– 148 lbs | 62.5 kg
- Dress Size– S-M | 6-8
- Bottoms Size– M-L | 8-10 | 29-30
- Top Size– S-M | 6
Specific
- Shoulder– 15.4 in | 39 cm
- Chest– 36.2 in | 92 cm
- Arm Length– 22.4 in | 57 cm
- Waist– 29.9 in | 76 cm
- Upper Hip– 39.2 in | 99.5 cm
- Lower Hip– 41 in | 104.1 cm
- Inseam– 28 in | 71 cm
1) Women’s Christmas Fashion Waist Twist Pack Hip Dress
Description: This Redcloudbird dress is form-fitting and has a cinched-style waistband. The sleeves are full-length and the dress is mini. It has a crocheted pattern and is a breathable material.
- Color: White
- Size: M
- Cost: $39.99
- Quality: The quality is bad.
- Fit: It is the right size, but it doesn’t fit my body shape well.
Click on the thumbnails below to see the whole image.
Pros
- The sleeves are a good length.
Cons
- It is see-through.
- The waist is too high and fits me awkwardly.
- It has a bit of a strange shape.
2) Solid Color Loose Plush Lapel Jacket
Description: This Redcloudbird jacket is made of a soft sherpa material. It has two front pockets, and a thick collar, and the sleeves have button enclosures. It is a loose, oversized fit.
- Color: Khaki
- Size: S
- Cost: $39.99
- Quality: The quality is bad.
- Fit: It fits too small.
Click on the thumbnails below to see the whole image.
Pros
- The material is very soft.
Cons
- The cuffs are missing the buttons. There are holes there that are supposed to fit a button, but they are not sewn on.
- The sleeves are are too short.
Q&A – My Overall Experience
In this section of the Redcloudbird review, I will answer both general and specific questions regarding the company, my order, and my experience as a customer. Keep reading for more!
📦 Order Related
- Did the order arrive on time and as expected? I was never provided a shipping window, however, it took 16 days to receive the first package which isn’t too bad, but 24 days to receive the second which is pretty long. I received 2 out of the 3 items I ordered and was not informed that the third item was out of stock until I emailed them.
- Did they let you know when the items shipped and did they provide a tracking number? No, I never received an email.
- What is the general quality of the items ordered? Based on the items in my order, I would rate the quality 1 out of 5 stars. The quality of Redcloudbird’s clothing is horrendous.
- How accurate is the sizing based on the items ordered? Based on my order, the size charts seem fairly accurate.
- Were there any issues or discrepancies with the payment? Yes, there was a discrepancy. I was charged 22% tax on my total and was unaware of this charge until I already paid and checked my Paypal recent transactions.
- Does the clothing have brand tags and sufficient care label information? There are no Redcloudbird brand tags. The care labels are present on both garments and contain standard information.
📧 Support & Return Related
- Was the return request approved? No, they did not approve my request. I had to file a Paypal claim.
- Was customer service helpful and did they offer any return/refund alternatives? Talking to customer support was an absolute nightmare. They were unhelpful, very unprofessional in their language, and did not acknowledge most of my questions and comments. They did offer that I keep the items for a partial refund, but the conversation never went anywhere.
- What country is the return address in and what was the return cost? The return address is located in Hong Kong. I paid a whopping $27.41 for the postage.
- Was the refund successful? TBD. I mailed the package on 5/5/2023.
- Did support reach out about any issues with the order? No, but they should have since an item I ordered was out of stock.
🌐 Company & Site Related
- Are they sustainable?I do not believe that they are sustainable.
- Are their prices fair and are they affordable? Based on the items I ordered, I think they charge too much for the quality. Affordability-wise, the clothing is overall affordable. The average cost of a top (based on their best-selling list) is around $30.
- Is there anything important to know regarding any of their policies? Their shipping policy does not contain information such as shipping time frames. Their return policy also states that items that are purchased with their free shipping option, do not include a tracking number.
- Do they offer free shipping and other discounts? Yes, they offer free shipping for over $69. They do have coupons available.
Final Verdict
In this section of the Redcloudbird review, I will answer whether this company is legitimate and if I recommend that others shop here. Keep reading for more! Note: If my purchased items arrive, I am able to return the items successfully, and I receive a refund in the agreed-upon amount, I am deeming the company legitimate.
Is Redcloudbird Legit or a Scam?
Based on my experience, they are a scam. I paid for my items (they snuck in a 20% tax after I submitted my payment), and received 2 out of the 3 things I ordered. I had to inquire about the missing item, as they did not inform me that it was out of stock. I requested a return, and they kept responding with templated emails that failed to address my questions and concerns. They never approved my return, and I had to file a claim with Paypal. They finally responded to Paypal and provided their return address in Hong Kong. I am still waiting for a refund, but expect Paypal to resolve this issue soon.
Do I Recommend Redcloudbird?
No, I do not recommend Redcloudbird.
If you choose to shop here despite my poor experience, shop at your own risk.
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