Is SSUNU Legit? Find Out Before Shopping – Review My Closet
- Noelle
- April 14, 2023
- No Comments
- Reading Time: 12 minutes
Are you curious about whether the women’s clothing shop ssunu.com is worth your time and money? Don’t worry, because today we will be answering the burning question: is SSUNU a legit company? I will dive into the details from my personal experience as a shopper to a complete review of their clothing. Keep reading for one of the most thorough SSUNU reviews on the internet!
P.S. After reading, please be sure to leave your thoughts (a comment, or a click of the helpful/unhelpful button at the end of this post). Your thoughts are not only valuable to me but to all the readers who come across this post!
Table of Contents
About SSUNU
In this section of the SSUNU review, I will go over general brand information, their policies, and more. Keep reading to get the details!
Who is SSUNU? According to their About page, the brand was created in 2015 by a small team of young entrepreneurs seeking to make a difference in the fashion industry. With factories in South Carolina producing clothing for major brands and celebrities, the company realized that there was an opportunity to provide high-quality clothing directly to customers, at a fraction of the usual price. By setting up an unbiased platform for independent designers, Ssunu allows customers to bypass the usual chain of middlemen, while still having access to the latest designs in the market. In the last ten years, the team behind Ssunu has made it their mission to bring smiles to customers by providing quality products, as well as providing small businesses and independent designers with a wider audience to show their products.
Brand FAQs
What is SSUNU’s parent company name? Their parent company name is – XBP International LTD.
❌ This is the same parent company as the clothing shop Orwyy (check out our Orwyy brand review).
What does SSUNU sell & do they carry plus sizes? They sell women’s tops, dresses, swimwear, sweaters, cardigans, and two-piece sets. They do not appear to sell any bottoms (outside of the sets). They also do not carry plus sizes.
Where is SSUNU located & what is their business address? They are located in the United States, however, their business address is in the United Kingdom – XBP International LTD, 145-157 St. John Street, London, England, EC1V 4PW.
❌ This business address was also used by a company called Hoseill and is currently the business address for Orwyy.
Where is SSUNU’s clothing made & where does their clothing ship from? Both items in my order do not state on their attached care labels where they are made. SSUNU however says that their factories are located in South Carolina. My package came from a warehouse in Jamaica, New York (United States).
How long has SSUNU been in business? Their business began in 2015.
Is SSUNU a sustainable brand? According to their About page, Ssunu has positioned itself as a socially responsible market player. The company pays special attention to the welfare of employees in the fashion industry and partners only with brands that offer fair treatment and salaries. In addition, Ssunu donates part of its revenue to charities in order to address the issue of extreme poverty in various parts of the world. In the clothing creation process, they support the use of recyclable materials to promote sustainable fashion. I reached out to their support email with questions asking for more details about their sustainability efforts, and I never got a response. As a result, I believe that they are greenwashing and are likely not sustainable.
Check out this article by Panaprium which details how to know if a clothing brand is fast fashion, as companies will not disclose that they are unethical.
Accepted Payments
Shipping Policy
The below times and costs are based on living in the United States. Please refer to their complete policy for all other applicable countries.
- Processing Time: Unknown
- Shipping Time: 35 business days
- Shipping Cost: Unknown (Free over $79)
Return Policy
You will need to contact their support email with your order number and the items you want to return within 30 days of receipt. Once approved, they will provide you with a return address. They will only approve a return if the product has quality problems.
All returned products must be in their original condition, unworn, unwashed, and with the original tags attached. A completed return/exchange authorization form should be included with the returned package and the tracking number of the package should also be provided to their support email. Once Ssunu receives the package, an email notification will be sent to you and the refund process will be completed within 7 business days.
You must cover the return shipping cost.
Support Info
- Support Email: [email protected]
- Support Number: Their Contact Us page lists +447482875871 (this is likely a fake number)
- Support Hours: Unknown
- Support Response Time: Unknown
Social Media
Click on the icons to see SSUNU’s social media pages.
SSUNU Site Check
In this section of the SSUNU review, I will state my findings regarding possible duplicate or copied content on pages that are expected to be unique, using plagiarism-checking software. Here is what was found:
About Page
- Ssunu is 92.7% identical to yuluosha.com. (See image below)
- Ssunu is 91.8% identical to olawe.com (No longer exists).
- Ssunu is 90.2% identical to wecomee.com (No longer exists).
- Ssunu is 86.8% identical to fraynyc.com.
- Ssunu is 67.6% identical to pansexualcolors.com.
- Ssunu is 65.4% identical to beedac.com.
- Ssunu is 60.4% identical to fashionhunte.com.
❌ Yuluosha, Olawe, Wecomee, FrayNYC, Beedac, and Fashionhunte are all online women’s clothing shops. A majority of all of these sites’ About pages match Ssunu’s. Pansexual Colors also has matching About page content, however, they sell various items from graphic tees to artwork to stickers.
My Order
In this section of the SSUNU review, I will go over the details of my order from what I purchased to the return status. Keep reading for more!
Order Summary
I ordered the below items on 3/18/2023. My shipping address is in North Carolina, United States.
Item: White Colorful Abstract Floral Print Tank Top
- Color: White
- Size: S
- Subtotal: $32.99
Item: Nice Knowing You Jogger Set
- Color: Ivory
- Size: M
- Subtotal: $51.99
Subtotal $84.98
Shipping $0.00
Discount -$4.25
Total $80.73 USD
How I Paid
- I paid with Paypal.
- I sent a payment of $80.73 USD to Dress Fashion ([email protected]).
- The charge will appear on my credit card statement as “PAYPAL *DRESSFASHIO”.
❌ This is the same seller as the clothing shop Orwyy.
Email Notifications
I received the following emails from SSUNU once I placed my order:
- ‘Order Confirmed’ email on 3/18. This email contains my order number.
- ‘Did Ssunu Deliver?’ email on 4/5. They are asking for a review.
❌ I never saw a shipping confirmation email come through, so I was unable to track my order.
How Long It Took To Arrive
- Order placed on Sat, Mar 18
- Order shipped on Tues, Mar 28
- Order received on Sat, Apr 1
Total time of 14 days
Delivered, Front Door/Porch
(My Address)
April 1, 2023, 12:57 pm
Out for Delivery
(My Address)
April 1, 2023, 6:10 am
Arrived at Post Office
(My Address)
March 31, 2023, 11:43 am
Accepted at USPS Destination Facility
(My Address)
March 31, 2023, 10:28 am
Shipment Received, Package Acceptance Pending
(My Address)
March 31, 2023, 7:08 am
Departed Shipping Partner Facility, USPS Awaiting Item
BUTNER, NC 27509
March 30, 2023, 11:10 am
Picked Up by Shipping Partner, USPS Awaiting Item
SPRINGFIELD GARDENS, NY 11413
March 28, 2023, 8:42 am
Arrived Shipping Partner Facility, USPS Awaiting Item
AVENEL, NJ 07001
March 28, 2023, 8:40 am
What I Received
I received both items in one package, and they both seem to match their product images and descriptions. The package came from a warehouse in Jamaica, New York (United States).
Order & Package Images
Click on the thumbnails below to see the whole image.
Return & Refund
- Return requested: I emailed support to request a return on April 2nd.
- Return approved: My request was approved on April 3rd, and I was provided the return address. After a bit of back and forth with customer support, I agreed to keep the items and accept a $70 refund (I paid $80.73). The return shipping would have cost somewhere between $10-$15, so this refund amount felt fair.
- Refund received: I received $70 back to my Paypal on April 4th.
Total time from request to refund: 2 days
(Me) Sun, Apr 2
Hello,
I would like to return both items in my order. (I attached images of the items I received)
(Ssunu) Sun, Apr 2
Dear customer:
Could you mind telling us the return reason?
Best regards,
Ssunu 24/7 Service Team
(Me) Sun, Apr 2
Hello,
I decided I don’t like the items.
Thanks,
Noelle
(Ssunu) Sun, Apr 2
Dear customer:
How about USD $25? Maybe you can give the item(s) to your friend and your family or you can sell it/them to someone else. Could you accept it?
Best regards
Ssunu 24/7 Service Team
(Me) Sun, Apr 2
Hello,
I paid way more than that. Please provide the return address so I can get a full refund.
Thank you,
Noelle
(Ssunu) Mon, Apr 3
Dear customer:
How about US$40 as compensation, could you kindly keep the item(s)? If you still want to return it, you have to know that you need to pay for the return postage.
(Me) Mon, Apr 3
I’m fine to pay return postage. $40 is not enough. Please provide the return address.
-Noelle
(Ssunu) Mon, Apr 3
Dear customer:
We can offer the best refund of US$60 for your order as compensation. Could you accept it? If not, you can return them at your cost. Here is the return address: 14709 182 ND ST Springfield Gardens, NY 11413
(Me) Mon, Apr 3
Hello,
If you offer $70 USD, I will accept. Otherwise, I will ship it to the below address.
Thank you,
Noelle
(Ssunu) Mon, Apr 3
Dear customer:
We refunded you, please check the account that you used to place the order in a few days.
____
End of Emails
SSUNU Clothes Reviews
In this section of the SSUNU review, I will provide my body measurements for reference, along with detailed reviews of the clothing I ordered. Keep reading for more!
Body Measurements
General
- Shape– Hourglass
- Height– 5’5” | 165 cm
- Weight– 148 lbs | 62.5 kg
- Dress Size– S-M | 6-8
- Bottoms Size– M-L | 8-10 | 29-30
- Top Size– S-M | 6
Specific
- Shoulder– 15.4 in | 39 cm
- Chest– 36.2 in | 92 cm
- Arm Length– 22.4 in | 57 cm
- Waist– 29.9 in | 76 cm
- Upper Hip– 39.2 in | 99.5 cm
- Lower Hip– 41 in | 104.1 cm
- Inseam– 28 in | 71 cm
1) White Colorful Abstract Floral Print Tank Top
Description: This SSUNU tank top is adorned with a dotted abstract floral garden print. It is made from a blend of 65% cotton and 35% elastane. The tank top has a simple and modest round neckline and is sleeveless. The uneven hem gives it a bohemian flair, and it can be easily paired with jeans or cutoffs for a laid-back and stylish look.
- Color: White
- Size: S
- Cost: $32.99
- Quality: The quality is okay.
- Fit: It fits a bit small.
Click on the thumbnails below to see the whole image.
Pros
- The wavy hem is unique and looks nice.
- The pattern is beautiful and is dyed into the thread (not screen printed or anything surface).
- Nice wide set straps and generally flattering.
Cons
- The material is very thin.
- The upper portion is a little bit tighter than I would like.
2) Nice Knowing You Jogger Set
Description: This SSUNU loungewear set features a long-sleeved plain turtleneck top. It has gold button accents on the sleeves. It comes paired with ultra-skinny joggers with an elastic drawstring waistband and side pockets.
- Color: Ivory
- Size: M
- Cost: $51.99
- Quality: The quality is bad.
- Fit: It fits a bit small.
Click on the thumbnails below to see the whole image.
Pros
- None
Cons
- This is extremely cheaply made. Just touching it, I can tell it is cheap.
- It is see-through (the bottoms especially).
- The top is shapeless and generally unflattering.
Q&A – My Overall Experience
In this section of the SSUNU review, I will answer both general and specific questions regarding the company, my order, and my experience as a customer. Keep reading for more!
📦 Order Related
- Did the order arrive on time and as expected? Yes, the package arrived within the estimated time frame.
- Did they let you know when the items shipped and did they provide a tracking number? No, I never received an email letting me know the items shipped.
- What is the general quality of the items ordered? Based on the items in my order, I would rate the quality 2.5 out of 5 stars. The quality of SSUNU’s clothing is below average.
- How accurate is the sizing based on the items ordered? Based on my order, the clothing runs slightly small.
- Were there any issues or discrepancies with the payment? No, my Paypal was charged the expected amount.
- Does the clothing have brand tags and sufficient care label information? No, neither item has Ssunu tags and both care labels do not state where they were made.
📧 Support & Return Related
- Was the return request approved? Yes, it was approved.
- Was customer service helpful and did they offer any return/refund alternatives?
Yes, support was helpful and very responsive. They did offer that I keep the items for a partial refund. - What country is the return address in and what was the return cost? The return address is in the United States. They ended up giving me a partial refund in order to keep the items. This would have been close to the same cost of paying for shipping.
- Was the refund successful? Yes, I received the agreed-upon refund amount on April 4th.
- Did support reach out about any issues with the order? No, there were no issues with the order.
🌐 Company & Site Related
- Are they sustainable? I do not believe that they are sustainable despite claiming to be.
- Are their prices fair and are they affordable? Based on the items I ordered, I think they charge too much for the quality. Affordability wise, the clothing is overall slightly expensive. The average cost of a top (based on their best-selling list) is around $39.
- Is there anything important to know regarding any of their policies? No.
- Do they offer free shipping and other discounts? Yes, they offer free shipping for over $79. They do have coupons available.
Final Verdict
In this section of the SSUNU review, I will answer whether this company is legitimate and if I recommend that others shop here. Keep reading for more! Note: If my purchased items arrive, I am able to return the items successfully, and I receive a refund in the agreed-upon amount, I am deeming the company legitimate.
Is SSUNU Legit or a Scam?
Based on my experience, they are legitimate. I paid for my items, received them within the estimated time frame, completed a return (I accepted a partial refund and kept the items), and received a refund in the expected amount. The time range for the entire process from the purchase date to the refund date is March 18th to April 4th.
Do I Recommend SSUNU?
No, I do not recommend SSUNU. Based on my order, my items were MUCH too expensive for the quality, and the items on their site are generally overpriced.
If you choose to shop here anyway, always shop with caution. They vaguely state on their site that they are sustainable, however, they never responded to an email I sent confirming this. There is also a lot of duplicate About page content found on other sites. Shop at your own risk.
Have a Brand Review Request?
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