Let’s cut to the chase. Is kollyy.com (the women’s clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order (except for two canceled items) and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, brand information/research, and my final verdict/recommendation. Keep reading for more!
Table of Contents
About Kollyy
Is Kollyy ethical?
No, they likely are not. According to their About page, they ‘strive to become a sustainable brand’ but don’t substantiate this sustainability claim. I am inclined to think they are green-washing.
Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Kollyy located?
According to their Terms of Service page, they are located in England and Hong Kong. They are located at the following addresses:
- Office 2166 182-184 High Street North, East Ham, London, E6 2JA (England / ChicV UK Limited)
- Room 1903,19/F, Lee Garden One,33 Hysan Avenue, Causeway Bay (Hong Kong / ChicV International Holding Limited)
As an FYI, according to the Page Transparency section of their Facebook page, most of their page managers are located in China, Indonesia, and Singapore.
More Shop Details
Business Details
- According to their Contact page, they are affiliated with the following legal business names:
- ChicV UK Limited
- ChicV International Holding Limited
- Read this List of Online Stores that I suspect the owner of Kollyy also owns and operates. I put this list together using plagiarism tools like Copyleaks (premium), and looking for clues like identical landing pages (About Us, Contact, Return Policy, Shipping, etc.), matching Google site logos, PayPal merchant names (if there are similarities to my other orders), business addresses, site layouts, etc.
Policy & Program Details
- They offer a 15% discount to students through Student Beans.
- They offer free shipping over $60.
- Returns:
- They allow returns within 15 days of delivery.
- In my case, they provided me with a prepaid return label for a $7.99 fee (which is deducted from the refund).
- The following items are not returnable: Final Sale items, swimwear, bags, and accessories.
Product Details
- They carry standard sizes from XS to XL.
Domain Details
- The website kollyy.com was registered in March 2021.
Kollyy Review and Order Details
I ordered the below items on 2/5/2024 to my address in North Carolina (United States). I paid a total of $165.60 to Kollyy (service@kollyy.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *KOLT5E”. – View Order Confirmation
1) PU Stand-Collar Zipper Plain Long-Sleeve Jacket
Brand Label: Kollyy
Color/Size/Cost: Brown / S / $46.90
Country: Made in China
Material: 95% Polyester / 5% Elastane
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality of the materials overall is okay, but it is constructed poorly. It is missing the necessary inner lining and has raw/uncleanly sewn areas. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well (though on the small side). I would prefer a size bigger. View my Body Measurements for size reference.
Keep or Return: I would return this Kollyy jacket.
At a glance, this jacket looks okay and looks cleanly made. However, upon closer inspection, it’s not great quality. It is not lined and is one thin layer of PU leather. You can see some poorly sewn areas, including raw edges all over the inside. With that being said, this is ATROCIOUSLY expensive.
2) Ripped Raw-Edge Plain Jeans
Brand Label: Kollyy
Color/Size/Cost: Blue / S / $41.90
Country: Made in China
Material: 65% Cotton / 35% Polyester
Expectation: They are exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is bad but wearable. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and they fit 1-2 sizes too small. View my Body Measurements for size reference.
Keep or Return: I would return these Kollyy jeans.
Though I love the Y2K hip-hop look, I have several issues with these. Firstly, they are too small. Secondly, the denim material AND the main threading feel super rough. It seems like it will pill pretty quickly. Thirdly, it is pretty badly sewn. You can see a lot of loose threads, sewing lines extending beyond where they are supposed to or not covering entire sections, and crooked seams/areas. Given all of these issues, these are much too expensive.
Shipment Info
I received two items (plus a free thong) in two packages at my address in North Carolina (United States). The packages came from a warehouse/distribution center in the United States. I was provided tracking numbers through USPS.
Package Shipped From: 703 Bartley Chester Rd., Flanders, NJ 07836 (United States)
Shipping Timeline:
- I placed my order on Mon, February 5th
- My order shipped on Mon, February 26th / Sun, March 3rd
- I received my packages on Thurs, February 29th / Mon, March 5th
Total time of 29 days (to receive both items)
Their shipping policy states up to 18 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I emailed support (service@kollyy.com) to request a full return on March 7th. My request was approved the next day on March 8th, and I was provided with a prepaid return label. I mailed the package on March 11th via USPS.
Provided Return Address: 712 S El Paso St., El Paso, TX 79901 (United States)
Return Instructions:
- Please print and attach the provided return label on the package.
- Drop it off at any USPS location or mailbox.
I received a full refund of $157.61 (minus the $7.99 return fee) in two parts (for the canceled and returned items) on March 9th and March 18th. I received the final part of the refund seven days after I mailed the package. – View Refund Receipt
Customer Service Experience
General Responsiveness
They responded to each of my emails within a day, and promptly provided the prepaid return label.
Shipment Details
After placing my order on 2/5, I followed up on 2/15 and 2/21 since I hadn’t seen any shipment emails. They responded with the following:
“We deeply to inform you that some items from your order will be shipped later than expected. We understand that this delay may be frustrating and inconvenient for you. Please rest assured that we are doing everything possible to expedite your order and will ship it with priority once it is ready. Can you wait for a few more days?”
I initially agreed to wait a bit longer for the items to ship. After several more days, I decided to cancel the remaining two items.
Return Details
Upon emailing them about returning my items, they told me to reply to their email with specific details (order number/SKU/name of items/reason for return) or follow a link to their return portal. I completed the request through their return portal. They responded 18 hours later with the following return/refund options:
- First Email: “…we would like to offer you a 25% cash refund for the specified returned item(s) if you decide to keep them.”
- Second Email: “…Keep the items and receive a 50% cash refund of the item(s) selected for the return, or return for money refund. Please use the attached return label (PDF file) and note that a $7.99 return shipping fee will be deducted from your refund.”
Is Kollyy Legit or a Scam?
Similar Sites & Analysis
Reverse Image Search:
Based on my findings, there are MANY other small boutiques/online shops/marketplaces that sell many of the same items as Kollyy.
Possible reasons for this include the use of the same suppliers, the use of stolen images, the same owner operating multiple stores, the same owner selling on multiple platforms, etc.
With that being said, I found several of the same products on AliExpress, etc. for much cheaper. For example, I found the below dress for $39.90 on Kollyy, and $12.97 on AliExpress. Based on the reverse image search results, I believe these are likely identical or near-identical items offered at vastly different prices (as opposed to one being a cheap-quality version of the other).
I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!
Website/Company Search:
No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received two out of four times (I canceled the other two) beyond the estimated timeframe, successfully completed a return, and received a full refund.
With that being said, I personally would not shop here again.
Here are my 5 reasons why:
- The clothing quality is bad/mediocre and overpriced.
- Both items run at least one size small.
- It took 29 days to receive two out of the four items I ordered. This is beyond the provided shipping timeline on their shipping page. I had to cancel the remaining items since it was taking so long.
- I had to follow up twice to get an update on whether the items were shipping soon. It took 21 days to ship the FIRST item. All these items were allegedly in stock at the time of the order, so the extreme delay doesn’t make sense.
- Based on my research, I am convinced I can get many of the same items for cheaper elsewhere.
Though customer support was responsive to my emails, my overall experience was bad. I advise that you stay away.
To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Kollyy reviews, please consider sharing and commenting (via Reddit) below.
Thank you very much for your support and readership!
– Noelle
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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
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