Let’s get straight to the point. Is petalandpup.com (the women’s clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, brand information/research, and my final verdict/recommendation. Keep reading for more!
Table of Contents
About Petal and Pup
Is Petal and Pup sustainable?
No, they likely are not. They don’t state anything on their site regarding efforts in sustainability, or ways that they give back to the community.
Read this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Petal and Pup located?
According to their About Us page and Terms and Conditions page, they are located in Australia and the United States. They are located at the following address:
- PO Box 80, Clayfield QLD 4011, Australia
- 6060 Center Dr., Los Angeles, CA 90045 (Petal & Pup USA Inc.)
Where does Petal and Pup ship from?
My order shipped to me from a warehouse/distribution center in California (United States).
More Shop Details
- The website petalandpup.com was registered in September 2018.
- According to their Terms and Conditions page and my PayPal transaction, they are affiliated with the following legal business names:
- Petal & Pup Pty Ltd
- Petal & Pup USA Inc.
- They offer a student, teacher, and healthcare discount of 15% off.
- They offer free shipping over $80.
- They allow returns within 30 days of delivery.
- Non-returnable items include personal hygiene, underwear, bracelets, earrings, necklaces, hair accessories, Loving Tan products, FINAL SALE items, items marked “Not Eligible for Return”, and free items part of Buy1Get1Free promotions.
Petal and Pup Review and Order Details
I ordered the below items on 9/30/2023 to my address in North Carolina (United States). I paid a total of $275.64 to Petal & Pup USA Inc (contactus@petalandpup.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *PETALPUPUSA”. – View Order Confirmation
1) Eloise Lace Jumpsuit
- Color, Size, and Cost: Ivory / M / $79.00
- Country: Made in China
- Material: 60% Cotton / 40% Nylon
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it overall fits like a glove, however, the torso length is too short. View my Body Measurements for size reference.
Keep or Return: I would return this Petal and Pup jumpsuit.
While I like how sturdy the lace feels, the torso is too short and gives me a wedgie, the price is steep, and it is a bit see-through (especially if you wear non-nude-colored undergarments). The clasp above the zipper is also sewn on sloppily.
2) Lue Tiered Mini Dress
- Color, Size, and Cost: Dusty Purple / M / $79.00
- Country: Made in China
- Material: 100% Polyester
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits 1 size too big. View my Body Measurements for size reference.
Keep or Return: I would return this Petal and Pup mini dress.
While I really like that it is thick (the torso area has three layers and feels very padded), and the material flows well (it is almost like a super thin and smooth styrofoam that has been pleated), the dress is much too expensive for how poor the craftsmanship is. I see tons of sloppily cut threads, threads that have looped and been sewn over, long free-hanging threads, and material that has not been cut straight (these parts are hidden underneath ruffles).
3) Sabine Halter-Neck Maxi Dress
- Color, Size, and Cost: Black Floral / M / $99.00
- Country: Made in China
- Material: 100% Polyester
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.
Keep or Return: I would return this Petal and Pup dress.
While I love the overall style, the pockets, and the soft feel of this dress, it isn’t the right fit for me. The chest is better suited for a larger bust (if I move around, the waist shifts, causes the chest area to scrunch up, and makes my chest look deflated). Also, it is almost too tight in the waist, but going up a size would likely be too big. Another very important thing is that this dress is grotesquely overpriced. This is something I would get at Target for maybe $40…but $100? ABSOLUTELY NOT.
Shipment Info
I received three items in one package, and the package came from a warehouse in the United States. I was provided a tracking number.
Package Shipped From- 5026 Chino Hills Pkwy Bldg 17, Chino, CA 91710
- Order placed on Sat, September 30th
- Order shipped on Sat, September 30th
- Order received on Thurs, October 5th
Total time of 5 days
Note: Their shipping policy states up to 6 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I completed a return request via their return portal on October 6th. My request was approved instantly, and I was provided a prepaid return label. I mailed the package on October 6th via USPS. Petal and Pup will deduct a $9.95 handling fee from my refund.
I received a full refund (minus the handling fee) of $265.69 on October 11th. I received the refund five days after I mailed the package. – View Refund Receipt
Provided Return Address– 5026 Chino Hills Pkwy Bldg 17, Chino, CA 91710
Support Experience
- Since they have a simple return portal, I did not have to reach out to customer service. The return was overall a speedy process!
- Regarding refund options, they offered for me to move forward with a standard refund back to my original payment method minus a $9.95 handling fee, or a refund to store credit without any additional fee.
Is Petal and Pup Legit or a Scam?
In this section of the review, I will check their site for originality, discuss any suspicious information found, answer whether this company is legitimate or not, and let you know my recommendation. Keep reading for more!
Similar Sites & Analysis
According to Copyleaks (premium), the below plagiarism is detected:
- Their About page has similar content to – panettonestudio.com – View Full Report on Copyleaks.com
Additional Notes:
- I didn’t see an About page available on their site. I had to type ‘Petal and Pup About page’ into Google to access this hidden page.
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund (minus the handling fee).
With that being said, I personally would not shop here again.
The positives are that the shipping was fast, the return was easy (didn’t involve going back and forth with support to get the return address), and the clothing is cute and of decent quality. I also appreciate that the product images and descriptions seem to match the items I received.
The reason I wouldn’t shop here again is because all three of my items are priced WAY too high. If the prices were a better fit for the quality, I would be happy with my purchase. If pricing is the issue, does that mean I would be happy just buying the items on sale? Unfortunately, no. It seems like EVERYTHING that is on sale, is also Final Sale. Two of my items did not fit properly, so purchasing blindly without being able to return is not a risk I am willing to take.
To wrap up this review, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Petal and Pup reviews, please consider sharing and commenting (via Reddit) below. Have a great day!
– Noelle
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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
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