Is Petal and Pup Legit? Know Before Shopping

Status: Review Complete

Let’s get straight to the point. Is petalandpup.com (the women’s clothing shop) a legit website? The short answer is yes, they are legitimate. Now the biggest question is, would I shop here again? In this 100% unbiased and detailed review (I am NOT paid to write this), I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

Table of Contents

petal and pup website 2024
Screenshot of petalandpup.com (2024)
petal and pup website 2024 mobile
Screenshot of petalandpup.com (2024)

My First Impression

I am always on the hunt for scams, and it is in my nature to be skeptical UNTIL I’m proven wrong. Here are some notable red flags I’ve come across after digging around their site: 

  1. The font size of their category names is small.
  2. Many of their product images look like influencer photos.
  3. They don’t have an About page in their footer.

There may be more red flags that I missed. This is just my initial overview of the shop’s website – keep scrolling for a deeper dive!

About Petal and Pup

Are They Sustainable?

No, they likely are not. They don’t state anything on their site regarding efforts in sustainability. Check out this article What Is Fast Fashion, Anyway? by the good trade to learn more about fast fashion, sustainability, and how to spot it from a mile away!

Where Are They Located?

According to their About Us page and Terms and Conditions page, they are located in Australia and the United States. They are located at the following address:

  • PO Box 80, Clayfield QLD 4011 (Australia)
  • 6060 Center Dr., Los Angeles, CA 90045 (United States / Petal & Pup USA Inc.)

Where Do They Ship From?

My order shipped to me from a warehouse/distribution center in California (United States).

Business/Domain Info

  • According to their Terms and Conditions page and my PayPal transaction, they are affiliated with the following legal business names:
    • Petal & Pup Pty Ltd
    • Petal & Pup USA Inc.
  • The website petalandpup.com was registered in September 2018.

Policy/Product Info

The below info is accurate as of this post’s publish date. For the most current and updated info, please check their website.

  • They offer a student, teacher, and healthcare discount of 15% off.
  • Shipping is free over $80.
  • Returns are allowed within 30 days of delivery. They charge a $9.95 handling fee. Non-returnable items include personal hygiene, underwear, bracelets, earrings, necklaces, hair accessories, Loving Tan products, final sale items, items marked “Not Eligible for Return”, and free items part of Buy1Get1Free promotions.
  • They carry standard sizes from XS to XXL.

Petal and Pup Review & Order Details

I ordered the below items on 9/30/2023 to my address in North Carolina (United States). I paid a total of $275.64 to Petal & Pup USA Inc (contactus@petalandpup.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *PETALPUPUSA”. View Order Confirmation 

1) Eloise Lace Jumpsuit

Brand Label: Petal & Pup

Color/Size/Cost: Ivory / M / $79.00

Country: Made in China

Material: 60% Cotton / 40% Nylon

petal and pup jumpsuit comparison2

Fit: I ordered based on the size guide provided, and it is the right size, but not the right fit for my proportions. The torso length is too short and gives me a wedgie. It is also a bit see-through (especially if you wear don’t wear skin-colored undergarments). View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. The lace feels sturdy, but the clasp above the zipper is sewn on a bit sloppily. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: On sale, this could be worth it for the right person!

2) Lue Tiered Mini Dress

Brand Label: MABLE

Color/Size/Cost: Dusty Purple / M / $79.00

Country: Made in China

Material: 100% Polyester

petal and pup mini dress comparison2

Fit: I ordered based on the size guide provided, and it fits 1 size too big. The material flows well (it’s like a super thin, flexible, and pleated Styrofoam). View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. It is thick (the torso area has three layers) and feels very padded. However, the craftsmanship isn’t great. I see tons of sloppily cut threads that have been looped and sewn over, long free-hanging threads, and material that has not been cut straight (these parts are hidden underneath the ruffles). See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but I think it could be a fair price if it were on sale.

3) Sabine Halter-Neck Maxi Dress

Brand Label: Petal & Pup

Color/Size/Cost: Black Floral / M / $99.00

Country: Made in China

Material: 100% Polyester

petal and pup dress comparison2

Fit: I ordered based on the size guide provided, and it is the right size, but not the right fit for my proportions. The chest is too loose – this is better suited for someone with a larger bust than I have (if I move around, the waist shifts, causing the chest area to scrunch up and look deflated). Also, it is almost too tight in the waist, but going up a size would be much too loose in the bust. View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. The material is very soft! See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: The dress is cute but $100? HECK NO. I wouldn’t pay full price for this, but I think it could be a fair price if it were on sale.

Shipment Info

I received three items in one package at my address in North Carolina (United States). The package came from a warehouse/distribution center in the United States. I was provided a tracking number.

Package Shipped From: 5026 Chino Hills Pkwy Bldg 17, Chino, CA 91710 (United States)

Shipping Timeline:

  • I placed my order on Sat, September 30th
  • My order shipped on Sat, September 30th
  • I received my package on Thurs, October 5th

Total time of 5 days

Return & Refund Info

I completed a return request via their return portal on October 6th. My request was approved instantly, and I was provided a prepaid return label. I mailed the package on October 6th via USPS.

Provided Return Address: 5026 Chino Hills Pkwy Bldg 17, Chino, CA 91710 (United States)

I received a full refund (minus the handling fee) of $265.69 on October 11th. I received it five days after I mailed the package. – View Refund Receipt

Customer Service Experience

Responsiveness

My experience was seamless, and I didn’t need to contact their support email for anything (including the return since it was done through their return portal). My return was approved and I was provided with the next steps instantaneously.

Return

They provided me with the following return/refund options:

  1. Refund back to my original payment method ($9.95 handling fee)
  2. Refund to store credit (no fee)

I went with the first option. They asked that I drop the package off at any USPS location within 7 days. 

Is Petal and Pup Legit or a Scam?

Reverse Image Search

Petal & Pup appears to be the source of their product images.

Website/Company Search

No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.

Do I Recommend This Shop?

Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund (minus the handling fee).

With that being said, I personally would not shop here again.

Even though the shipping was fast, the return was easy, and the clothing is cute and of decent quality, I wouldn’t shop here again due to pricing. All three of my items are much too expensive for the quality. I would normally go for the sale items, but it appears their entire Sale section is final. So, this store is a no-go for me.

Overall, I had a good experience and I liked some of my items. However, I don’t think their clothing is worth their prices (it is especially disappointing that their sale items are final). However, I could see someone else with different expectations/needs being satisfied with this shop!

To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Petal and Pup reviews, please consider sharing this with your friends and commenting (via Reddit) below. Thank you very much for your support and readership!

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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!