Is Azazie Legit? A MUST-READ Custom Dress Review

Status: Review Complete

Are you feeling hesitant about making your first purchase on azazie.com? You’ve come to the right place; I am here to shed light on the burning question: Is Azazie a legit website? The quick answer is yes, they are a legitimate company. My custom order arrived as expected and in a timely manner. But, would I shop here again?

In this post, I’ll take you through my shopping experience and give you my candid opinion on my custom bridesmaid dress, along with detailed brand information. Keep reading for more!

Before you continue, be sure to join my subreddit r/ClothingShopReviews! This subreddit is dedicated to helping each other avoid scams, exchanging information/research, asking questions, discussing positive/negative clothing shopping experiences, and sharing/discovering amazing clothing shops. Visit the casual thread Warmth & Latte, grab a virtual cup of coffee, and say hi!

Table of Contents

About Azazie

What is Azazie?

They are an online bridal fashion company. They offer a wide range of body-inclusive dresses, all of which are made to order in sizes ranging from 0-30. To further ensure a perfect fit, they provide free custom sizing, allowing women to have their dresses tailored to their specific measurements. In addition, the company offers a convenient at-home try-on program, where customers can select up to three gowns to try on from the comfort of their own homes. 

Is Azazie sustainable?

No, they likely are not sustainable. However, according to their About page, all bridesmaid, wedding, and mother-of-the-bride dresses are cut-to-order. Additionally, unsold dresses are eventually donated to the non-profit organization, Princess Project, which provides prom dresses to young women in need.

Read this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.

Where is Azazie located?

According to their Terms of Use page and Facebook page, they are located in the United States and Hong Kong. They are located at the following places:

  • 100 Century Center Ct., Suite 330, San Jose, CA 95112
  • Unit 08, 19/F, Trendy Center, 682 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong
  • 148 East Brokaw Road, San Jose, CA
  • Milpitas, CA 95035-5407

Where does Azazie ship from?

My order shipped to me from warehouses/distribution centers in New Jersey and New York (United States).

Where are Azazie’s dresses made?

My bridesmaid dress was made in China.

More Shop Details

  • The website azazie.com was registered in February 2014.
  • According to their Home page and Terms of Use page, they are affiliated with the following legal business names:
    • AZAZIE, INC
    • Azazie Hong Kong Limited
  • They offer free US shipping over $119.
  • They allow returns for standard (non-custom) dresses and most accessories within 30 days of delivery. Jewelry and headpieces must be returned within 7 days of delivery. A restocking fee of 10% will be charged for bridal gowns, bridesmaid dresses, junior bridesmaid dresses, mother-of-the-bride dresses, separates, special occasion dresses, shoes, bags, and clutches. This fee is deducted from your refund amount. 
  • Non-returnable items include custom-size dresses, purchased try-on dresses, swatches, fabric by the yard, tape measures, ready-to-ship and 0utlet dresses, personalized jewelry, face masks, garment bags, shapewear, robes, and lingerie.
  • They provide a free garment bag when purchasing a bridal gown.
  • They offer free custom sizing & they carry plus sizes up to WD30.

Azazie Review and Order Details

I ordered the below items on 7/14/2023 to my address in North Carolina (United States). I paid a total of $128.16 to Azazie Inc (customerservice@azazie.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *AZAZIE INC”. View Order Confirmation 

1) Azazie Raya

  • Color, Size, and Cost: Bronzer / Custom / $109
  • Custom Size Details: 
    • Bust- 35 inches
    • Waist- 28 inches
    • Hips- 40 inches
    • Hollow to Floor- 55.5 inches
    • Height- 65 inches
    • Extra Length- 3 inches
  • Country: Made in China
  • Material: 100% Polyester
azazie raya bridesmaid dress comparison

Expectation: It is exactly what I was expecting in terms of overall appearance.

Quality: In my opinion, the quality is pretty good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Fit: I took all of my measurements and subtracted around an inch, (which is slightly smaller than my actual size), and it fits like a glove! View my Body Measurements for size reference.

Keep or Return: I would keep this Azazie dress!

The quality feels pretty good (the material is akin to a thin curtain with a bit more drape/flow), it has boning along the sides of the chest for support, and I do not need to wear a bra or pasties! The padding is thick and textured enough that nothing shows through. Regarding the fit, I have a 29-inch waist, and I ordered a 28-inch waist. While it does fit, it ALMOST feels too tight. I also wore 3-inch heels with the dress, and the added 3 inches in the ‘Extra Length’ section is too long. I should have put 1 inches instead to achieve floor length.

Shipment Info

I received three items in two packages, and the packages came from warehouses in the United States. I was provided a tracking number.

Package Shipped From- Logan Township, NJ 08085 (the dress and bag) and Springfield Gardens, NY 11413 (the other item)

(Custom Dress + Bag)

  • Order placed on Fri, July 14th
  • Order shipped on Thurs, July 27th
  • Order received on Sun, July 30th

Total time of 16 days

Note: Their shipping policy states up to 17 days (including processing time) for standard U.S. shipping. For custom-made orders, this could take up to ~7 weeks.

Return & Refund Info

Per their return policy, all custom dresses are not returnable. This is standard with most stores as these items typically cannot be resold. I reached out to them to ask about the location of their return address for informational purposes. Please see below.

Provided Return Address– 881 Wrigley Way, Milpitas, CA 95035

Support Experience

  • I reached out to them through their instant chat, and they got back to me within 12 hours (I believe I reached out to them during off hours).
  • They let me know that my order was made overseas (China).

Is Azazie Legit or a Scam?

In this section of the review, I will check their site for originality, discuss any suspicious information found, answer whether this company is legitimate or not, and let you know my recommendation. Keep reading for more! 

Similar Sites & Analysis

According to Copyleaks (premium), the below plagiarism is detected:

Do I Recommend This Shop?

Based on my experience, they are a legitimate site. I paid for my items, and received them within the estimated time frame.

With that being said, I would shop here again.

The bridesmaid dress is beautiful and of decent quality. The custom measurements I provided seem to be pretty accurate, aside from the ‘Extra Length’ part. According to their measuring guide, they say to add extra length for floor length depending on how tall your shoes are (for example, if you are wearing 2 inches heels, add 2 inches to the Extra Length). This ended up being too long for me, and I had to hem around 1-2 inches (for my 3-inch heels).

It arrived earlier than the time frame they provided, and this is especially important if you are ordering a dress for a wedding that is coming up quickly. In my case, I ordered somewhat last minute and was pleased when it arrived even quicker than I expected. Customer service, from my short interaction with them, was fine. They answered my questions and got back to me within a reasonable time. Overall, I don’t have any notable complaints. Decent quality garments, and prices that don’t cost an arm and a leg? I’m in!

I would also like to point out that while I didn’t take advantage, they offer try-ons (for a small cost) and sample material swatches (free or low cost). So, if you are really trying to maximize efficiency and get what you want, these are great options!

To wrap up this review, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Azazie dress reviews, please consider sharing and commenting (via Reddit) below. Have a great day!

– Noelle

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