Let’s cut to the chase. Is ohpolly.com (the U.K.-based clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this post, I will share with you my purchase and return experience, my thoughts on their clothing, and brand information. Keep reading for more!
Table of Contents
About Oh Polly
Is Oh Polly fast fashion?
While they follow a fast fashion model by keeping up with the trends, they appear to follow some sustainable practices. According to their sustainability page, they recently introduced a clothing rental program with ZOA, which aims to promote a circular economy by reducing consumer waste and fostering sustainable consumption. They’re developing a sustainability strategy, and have a series of goals, including investing in low-impact materials and delivery options and aligning with value-oriented partners.
I can also confirm that my items arrived in recyclable packaging.
Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Oh Polly located?
According to their About page, they are located in Scotland. Their business address is Floor 2, 175 West George Street, Glasgow, G2 3LB, United Kingdom.
Their About page additionally states that they have offices in Glasgow, Liverpool, Los Angeles, Dhaka, and Guangzhou with over 350 employees in the U.K., and 1500 directly employed worldwide.
Where does Oh Polly ship from?
According to my tracking information, my order was originally shipped from the United Kingdom. I received my order from a distribution center in New Jersey (United States).
Where are Oh Polly’s clothes made?
The items in my order were made in China and Bangladesh.
More Shop Details
Business Details
- According to the Page Transparency section of their Facebook page, they originally went by the name Polly Couture in 2013, then changed it to Oh Polly in 2014.
- According to their Terms and Conditions page and my PayPal transaction, they are affiliated with the following legal business names:
- Oh Polly Ltd
- Oh Polly USA Inc.
Statements & Press Details
- They donate a percentage of their monthly profits to The Brannerson Foundation, a Cambodian charity founded by the owners of Oh Polly. They have already provided over £400,000 to programs supporting disadvantaged children and families in Cambodia’s Siem Reap region.
I tried to visit www.thebrannersonfoundation.org but I got an error message. It appears they do not use this website anymore.
Policy & Program Details
- They have a rewards program offering exclusive discounts, early access, and more.
- They offer 20% off for students through UNiDAYS and Student Beans.
- They offer clothing rentals for U.K. customers only. This included occasionwear, skiwear, and loungewear.
- They have a ‘Donate for a discount’ program for U.K. customers. Oh Polly provides a 20% discount in exchange for clothing donations through their Online Clothing Bank. This is in partnership with the Salvation Army.
- They offer free shipping over $160.
- They allow returns within 30 days for a refund or 45 days for store credit. The return fee for a standard refund back to your payment method is $9.99 for USA returns.
- Face masks, thongs, socks, and some lingerie are not returnable.
Product Details
- They carry standard sizes from 0 to 18 (18 technically falls under plus size, but they offer VERY limited options).
Domain Details
- The website ohpolly.com was registered in June 2008.
- Fun fact, according to the Internet Archive, this domain was previously owned by an Etsy seller named ‘OhThePollybilities’.
Oh Polly Review and Order Details
I ordered the below items on 1/8/2024 to my address in North Carolina (United States). I paid a total of $256.34 to Oh Polly USA Inc via PayPal. The charge appears on my credit card statement as “PAYPAL *OHPOLLYUSAI”. – View Order Confirmation
1) Twist Cut-Out Long-Sleeve Mini Dress
Brand Label: Oh Polly
Color/Size/Cost: Midnight Black / 6 / $55
Country: Made in Bangladesh
Material:
- Shell-94% Nylon / 6% Elastane
- Lining- 86% Polyester / 14% Elastane
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits one (MAYBE even two) sizes too small. View my Body Measurements for size reference.
Keep or Return: I would return this Oh Polly mini dress.
This dress is unique-looking, is made of stretchy and comfy material (the inner lining is very soft), the lining is two layers (so there are three layers total including the outer mesh layer) making it sturdier, and I LOVE the sleeves and the dangling material on both sides of the skirt. Unfortunately, though, it is too tight overall, and the shoulder area is an issue. This may be due to the size, but the shoulders keep rolling down and won’t stay up. Going up a size may help, but they are so far to the ends of my shoulders, that I fear a similar issue. They really should have silicone lining to help keep them in place. I think I have narrower shoulders and this type of style is tough for me to wear comfortably.
2) Embellished Square-Neck Mini Dress
Brand Label: Oh Polly
Color/Size/Cost: White / 6 / $111
Country: Made in China
Material:
- Shell- 84% Polyester / 16% Elastane
- Lining- 95% Polyester / 5% Elastane
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is good, but it is constructed somewhat poorly and has a defect. It has a small hole, and the side zipper sticks out/is visibly lumpy. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well (like a glove). View my Body Measurements for size reference.
Keep or Return: I would return this Oh Polly embellished mini dress.
While the inner lining has two layers and is soft-feeling, and the square neck is flattering, I have a few issues with this. Firstly, it is a bit see-through despite having two base layers and an outer mesh layer. If you squat a bit, you can see through it (enough for me to be uncomfortable). Secondly, the bottom hem of the dress feels a bit tight. If you spread your legs a bit to the side, you feel some constriction. It is not a huge deal since I won’t be doing cartwheels in this, but it is something I noticed. And finally, you can see the material sticking out and slightly right where the side zipper is. As a result, this issue makes the dress unwearable for me (in addition to the small hole at the base of one of the straps of the square neck). This is unfortunate because the dress feels good quality and heavy.
3) Embellished Plunge-Neck High-Split Maxi Dress
Brand Label: Oh Polly
Color/Size/Cost: Blush / 6 / $73
Country: Made in China
Material:
- Shell & Lining 1- 84% Polyester / 16% Elastane
- Lining 2- 95% Polyester / 5% Elastane
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is good, but it is constructed somewhat poorly. As with the beaded mini dress, the side zipper sticks out/is visibly lumpy. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well (but is a bit roomy in the chest). View my Body Measurements for size reference. Please note that I am wearing 3.5 inch/8.9cm heels.
Keep or Return: I would return this Oh Polly embellished maxi dress.
As with the white mini dress, this dress feels very heavy, has a soft inner lining that is double-layered, and is a beautiful style. Unfortunately, though, it suffers from the same zipper issue. You can see the side with the zipper sticking out a bit unnaturally. This bothers me enough to return it. It is too bad because I think the dress is GORGEOUS and fits beautifully overall (fabric tape would fix the roomy chest). I wish they put the zippers on the back.
Shipment Info
I received three items in one package at my address in North Carolina (United States). The package originated from the United Kingdom, and I received it from a distribution center in the United States. I was provided a tracking number through FedEx.
Package Shipped From: 4 Taft Rd., Totowa, NJ 07512 (United States)
Shipping Timeline:
- I placed my order placed on Mon, January 8th.
- My order shipped on Tues, January 9th.
- I received my package on Tues, January 16th.
Total time of 8 days
Their shipping policy states up to 8 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I requested a return through their return portal on January 17th. My request was approved, and I was provided with a prepaid return label. I mailed the package on January 26th via USPS.
Provided Return Address: PARCEL RETURN SERVICE, D.C. 56901 (United States)
Return Instructions:
- Securely pack items. If available, please use the original packaging.
- Attach your return label to the package.
- Drop off the package within 30 days to your nearest carrier location.
- We’ll issue your refund, gift card, or exchange once we approve your return.
I received a full refund of $256.34 on January 26th. I received it the same day that I mailed the package. – View Refund Receipt
According to their return policy, $9.99 was supposed to be deducted from the cost of the prepaid return label. It appears I got my entire refund back. Not sure what happened here.
Customer Service Experience
General Responsiveness
- When I reached out to support regarding an issue, they got back to me promptly and resolved my issue within 24 hours.
Return Details
- When I initially tried to submit a return through their portal, the option to get a refund back to my original payment was grayed out, and I was only provided the option of store credit. Fortunately, with the help of support, this was resolved quickly.
- They offered me the following return option:
- Standard return (using their prepaid return label)
- Store credit + subsidized return
Is Oh Polly Legit or a Scam?
Similar Sites & Analysis
Reverse Image Search:
Oh Polly appears to be the source of their product images.
I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!
Website/Company Search:
Lawsuits
In 2021, the fashion brand House of CB sued competitor Oh Polly for copying its designs, specifically its bodycon dresses. The court found Oh Polly guilty and awarded House of CB over £450,000 in damages, which included an extra penalty for the blatant copying. The ruling warns businesses about the potential costs of infringing design rights. Check out this Daily Mail article for more information.
Scam Sites
BEWARE! The following site has a similar brand name to Oh Polly, uses all of their product images, and is a SCAM:
- dearpollypolly.com (received a malware warning)
There are likely more sites out there, so you should pay close attention.
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund.
With that being said, I would shop here again!
Despite running into some quality issues like a small hole and bunching zippers, I would still shop here again for these reasons:
- They follow some sustainable and charitable business practices, such as partnering with the Salvation Army to donate clothing and offering a clothing rental program.
- As an international (U.S.) customer, the return cost is reasonable ($9.99).
- All of the dresses look as expected, are generally good quality, and are reasonably priced.
- Considering the order came from overseas, it arrived VERY quickly (8 days).
Overall, I had a good shopping experience. However, I would avoid dresses with side zippers for future purchases.
To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Oh Polly reviews, please consider sharing and commenting (via Reddit) below. Have a great day!
– Noelle
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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
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