Let’s address the main question. Is ivycityco.com (the Utah-based dress-focused clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, brand information/research, and my final verdict/recommendation. Keep reading for more!
Table of Contents
About Ivy City Co
Is Ivy City Co sustainable?
No, they likely are not. They don’t state anything on their site regarding efforts in sustainability.
Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Ivy City Co located?
According to their Facebook page, they are located in the United States. They are located at 12711 Old Liberty Way Suite 700, Riverton, UT, 84096. This is the location of their showroom/retail shop.
More Shop Details
Business Details
- According to their Facebook page, their legal business name is IVY CITY CO LLC.
Statements & Press Details
- They have been featured in magazines including Forbes, People, New York Post, Popsugar, etc.
Policy & Program Details
- They have a rewards program where you can earn points by shopping, leaving reviews, etc.
- They offer shipping protection for an additional fee at checkout should anything go wrong during transit.
- They offer free shipping over $200 on all U.S. orders.
- They allow returns within 21 days of the shipment of your order (if you want a refund back to your original payment) for $12. If you want store credit or an exchange instead, you have 45 days, and there is no fee.
- Final Sale items are not returnable.
Product Details
- They carry standard and plus sizes from XXS to 5X.
Domain Details
- The website ivycityco.com was registered in May 2015.
Ivy City Co Review and Order Details
I ordered the below items on 1/27/2024 to my address in North Carolina (United States). I paid a total of $338.91 to Ivy City Co via PayPal. The charge appears on my credit card statement as “PAYPAL *IVY CITY CO”. – View Order Confirmation
1) Jogger Sweatpants
Brand Label: Ivy City Co
Color/Size/Cost: Sage / Large / $44
Country: Made in China
Material: 100% Cotton
Expectation: They are exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality of the material is good, however, I think the design/construction is a bit off. There is something not quite right with how it fits. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits one size too big (I ordered up purposefully for a baggier fit, but it isn’t very flattering). View my Body Measurements for size reference.
Keep or Return: I would return these Ivy City Co joggers.
They aren’t quite the right fit. It is a size too big, and something about the way it is designed doesn’t work well with my body. The front has more fabric than the back (it poofs out from the side), which is the opposite of what you want. When I squat or move around, the back feels like it’s sliding down or being pulled toward the front. This could be due to the oversized fit I chose or the fact that I am not used to joggers that aren’t high-waisted. The waistband is also a bit itchy and uncomfortable. One good thing is that the main material of the joggers is feels soft and is thick!
2) Arianna Jumpsuit
Brand Label: Ivy City Co
Color/Size/Cost: Cream / Medium / $108
Country: Made in China
Material: 100% Cotton
Expectation: It is not what I was expecting in terms of overall appearance. The material looks/feels thinner and wrinklier in person. In the product image, the material looks entirely different.
Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.
Keep or Return: I would return this Ivy City Co jumpsuit.
Let me be clear, I like this jumpsuit. It fits well, feels comfortable, is double-layered (not see-through), and I LOVE the poofy sleeves. With that being said, this is something I feel like I could find at Target. I would never dream of paying $108 for this. If this were made of organic cotton or recycled materials, now that would be a different story.
3) Sicily Dress – Champagne Lining
Brand Label: Ivy City Co
Color/Size/Cost: Champagne / Small / $164
Country: Made in China
Material: 100% Polyester
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality of the various materials is okay (nothing special or amazing), but the overall design and construction are very detailed/intricate. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well (the waist is a bit snug but I would not size up). View my Body Measurements for size reference.
Keep or Return: I would return this Ivy City Co dress.
As with the above jumpsuit, I like this dress. It is STUNNING to look at, extremely flattering to my figure, and the layering and details are gorgeous. It has an inner lining, a middle floral mesh layer, and an outer embroidered mesh layer. The few negatives are that it feels itchy (especially in the arms where there isn’t an inner lining), and the buttons on the cuffs easily pop open since the button holes are embroidered (they don’t fit snugly around the button).
While the materials themselves aren’t premium, the dress is a showstopper! I could see someone happily paying $164 for this dress to wear to an event. For myself, however, I am not willing to feel itchy if I am going to pay that much. When I pulled it out of the bag, my first thought was how surprisingly cheap/rough the materials felt.
Shipment Info
I received three items in one package at my address in North Carolina (United States). The packages came from a warehouse/distribution center in the United States. I was provided a tracking number through FedEx.
Package Shipped From: 12711 South Old Liberty Way 8, Riverton, UT 84096 (United States)
Shipping Timeline:
- I placed my order on Sat, January 27th
- My order shipped on Mon, January 29th
- I received my package on Fri, February 2nd
Total time of 6 days
Their shipping policy states up to 15 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I requested a return through their return portal on February 4th. My request was approved instantaneously, and I was provided with a prepaid return label. I mailed the package on February 5th via USPS.
Provided Return Address: 12711 S Old Liberty Way, Herriman, UT 84096 (United States)
Return Instructions:
- Print the shipping label, pack up your items, and bring the box to the carrier shown on the label. Refund times vary.
I received a full refund of $326.91 (minus the $12 return fee) on February 16th. I received it eleven days after I mailed the package. – View Refund Receipt
Customer Service Experience
General Responsiveness
- Very fast and easy return process through their portal. I did not have to contact them and didn’t run into any trouble which is fortunate!
Is Ivy City Co Legit or a Scam?
Similar Sites & Analysis
Reverse Image Search:
Ivy City Co appears to be the source of their product images.
I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!
Website/Company Search:
No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund.
With that being said, I would give this shop another try.
My order arrived in under a week, the return process is simple, and I like aspects of each item in my order. The overall quality of their clothing seems decent, and I am very impressed with the overall look and craftsmanship of the Sicily dress in particular.
The major negative is that the prices seem STEEP. The jumpsuit is painfully overpriced, and the Sicily dress also feels a bit overpriced considering how cheap the materials feel. Additionally, all of their sale items are final, which is unfortunate.
Overall, I had a decent experience, but they are pricey (and I’m not sure that it’s justified). But, I would be willing to try again but ONLY for their specialty dresses. I am convinced I could find one that is more comfortable and meets my needs since they carry a wide range of styles.
To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Ivy City Co reviews, please consider sharing and commenting (via Reddit) below. Have a great day!
– Noelle
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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
