Let’s cut to the chase. Is quince.com (the sustainability-focused home and clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, brand information/research, and my final verdict/recommendation. Keep reading for more!
Table of Contents
About Quince
Is Quince ethical?
Yes, they appear to be ethical/sustainable. According to their Sustainability page, they uphold global standards for workplace safety and wage fairness, use organically produced materials, and package responsibly. They also collaborate with factories dedicated to responsible production, fair wages, and environmental preservation. I can also confirm that my items arrived in recyclable packaging.
Read this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Quince located?
According to their marketing emails, they are located in the United States. Their business address is 260 Townsend St., San Francisco, CA 94107.
Where does Quince ship from?
My order was shipped to me from a warehouse/distribution center in New York (United States).
More Shop Details
- The website quince.com was registered in March 1998. It appears that this clothing shop didn’t take over the domain until 2023, and previously used the domain oncequince.com (created in May 2020). Currently, onequince.com redirects to quince.com.
- According to the Page Transparency section of their Facebook page, they changed their business name from Last Brand to Quince in July 2020.
- According to their Terms of Service page, their legal business name is Last Brand, Inc.
- They allow returns within 365 days.
- Non-returnable items include Final Sale, customized and limited edition items (jewelry with specified initials or zodiac signs).
Quince Review and Order Details
I ordered the below items on 10/21/2023 to my address in North Carolina (United States). I paid a total of $235.54 to Quince (care@onequince.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *QUINCE“. – View Order Confirmation
1) Turtleneck Sweater
- Color, Size, and Cost: Heather Brown / M / $59.90
- Country: Made in China
- Material: 100% Organic Cotton
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is great. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits a size big (I like it this way). View my Body Measurements for size reference.
Keep or Return: I would keep this Quince sweater!
It is very heavyweight and feels durable and good quality. I would absolutely get this in more colors (and possibly size down for a more snug fit), as this is a great staple for every closet! Note: It is not extremely soft; it feels more like a sturdy, rougher cotton. It is still comfortable though.
2) Oversized Cardigan
- Color, Size, and Cost: Navy / M / $49.90
- Country: Made in China
- Material: 100% Organic Cotton
Expectation: It isn’t what I was expecting in terms of overall appearance. It is a darker navy blue in person, and the ‘oversized fit’ is less oversized than I expected, considering how loose-fitting it looks in the product image.
Quality: In my opinion, the quality is great. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.
Keep or Return: I would keep this Quince cardigan!
Like the above sweater, it is heavyweight and the quality is solid. I would happily get this in other colors (and possibly size up for an even cozier fit). Also, the pocket is a decent size (my whole hand can fit inside of it). I did find a snag in the sleeve, however, hard to say when or how that happened. Note: The material is not extremely soft; it feels more like a sturdy, rougher cotton. It is still comfortable though.
3) Twill Cargo Pant
- Color, Size, and Cost: Charcoal / M / $49.90
- Country: Made in China
- Material: 52% Linen / 48% Organic Cotton
Expectation: It is not what I was expecting in terms of overall appearance. The gray color is a bit cooler, and the material looks shinier and cheaper in person.
Quality: In my opinion, the quality is okay. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and they fit one size too small. View my Body Measurements for size reference.
Keep or Return: I would return these Quince pants.
These non-stretch pants are a better fit for someone with more of a ruler-shaped figure. These fit tighter in the hips than they do in the waist; if I were to size up 1-2 sizes, they would comfortably fit over my hips, but the waist would probably gap. I see loose threads, threads that weren’t trimmed short enough, and subtle signs of pilling all over. One positive is that all of the pockets are a nice big size, especially the back pockets.
4) Smocked Mini Dress
- Color, Size, and Cost: Terracotta / M / $59.90
- Country: Made in China
- Material: 100% Linen
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is pretty good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.
Keep or Return: I would keep this Quince dress!
The non-stretch material is a bit stiff, however, it feels fairly well-made. Although the sleeves are right on the edge of my shoulders, they don’t feel like they will slide off. The smocked chest is comfortable, fits well, and allows you to go braless! The skirt part is SLIGHTLY translucent in direct light; you can see a bit of your silhouette, but not enough to be unwearable. The sleeves are a great length, the elastic cuffs around the wrist are nice and roomy, and the overall length is short but still appropriate for most occasions.
Shipment Info
I received four items in one package, and the package came from a warehouse in the United States. I was provided a tracking number.
Package Shipped From- 150-15 183rd St., Springfield Gardens, NY 11413
- Order placed on Sat, October 21st
- Order shipped on Sun, October 22nd
- Order received on Thurs, October 26th
Total time of 5 days
Note: Their shipping policy states up to 9 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I requested a return through their return portal on October 28th. My request was approved instantaneously, and I was provided with a free prepaid return label. I mailed the package on October 30th via USPS.
I received a full refund of $235.54 on October 30th. I received the refund the same day that I mailed the package. – View Refund Receipt
Provided Return Address– Parcel Return Service, District of Columbia, 56901
Support Experience
- The return process was speedy and straightforward since they have a do-it-yourself return portal.
- The return portal requires that you select a reason for the return and you HAVE to add an additional comment. This was a bit annoying.
Is Quince Legit or a Scam?
Similar Sites & Analysis
According to Copyleaks (premium), the below plagiarism is detected:
- Their About page has similar content to – bestonsale.com, gunasthebrand.com, and lilystudio.com – View Full Report on Copyleaks.com
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund.
With that being said, I would absolutely buy from them again!
I am shocked at how good the overall quality is! Except for the cargo pants, everything else surpassed my expectations in terms of quality and fit, and the prices are not too bad given the materials are organic and sustainably sourced. I also can’t believe they offer a 1-year return window AND free returns; that is unheard of! It also shipped to my house lightning-fast. Overall, I am very pleased with my purchase, and knowing that this company puts in the effort to operate sustainably, I would absolutely continue to support their business.
To wrap up this review, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Quince reviews, please consider sharing and commenting (via Reddit) below. Have a great day!
– Noelle
Share This Post
Comments (via Reddit)
Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
Comments (via Reddit)
Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!
