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July 21, 2023
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Is Valanio Legit? Read Before Buying – Review My Closet
- Noelle
- June 6, 2023
- No Comments
- Reading Time: 12 minutes
Status:
Review Complete
Are you curious about valanio.com and their credibility as an online women’s clothing shop? Today, we’re diving into the biggest question on everyone’s mind – is Valanio a legit company? Through my personal shopping experience, encompassing ordering and returns, as well as a thorough analysis of their clothing, I’ve put together a comprehensive review to provide you with the most detailed information out there. Keep scrolling for one of the most detailed Valanio reviews out there!
P.S. After reading, please leave your thoughts in the comments. Your feedback, especially if you have a personal experience with this shop, will be extremely valuable to all readers who come across this post!
Looking for a quick read? Click the Jump to Final Verdict button to skip to my ultimate recommendation, or click Jump to Clothing Reviews to skip to my analysis of the actual clothing.
Table of Contents
About Valanio
In this section of the Valanio review, I will go over general brand information, their policies, and more. Keep reading to get the details!
Who is Valanio? According to their About page, they are a new fashion brand that has taken the industry by storm. With decades of experience as manufacturers and suppliers in the retail fashion space, their skilled team has produced fashion for some of the biggest names in the industry. They have now decided to create their own brand and sell their products directly to consumers, eliminating the middleman and keeping prices low. The brand offers cool and trendy ready-to-wear clothing produced in their own factories with ethical production as a top priority. In addition, they support and encourage sustainable practices, such as using recycled fabrics. The company also donates a portion of their annual revenue to charities that help eradicate poverty around the world. They take pride in manufacturing all their products in the United States, contributing to the country’s economy and ensuring faster shipping to their customers globally.
Brand FAQs
What is Valanio’s seller name, and do they run any other online stores? The seller name shown on my PayPal account is Dress Fashion. Dress Fashion also operates SSUNU, NNESI, Ryabe and Orwyy (click on the linked brands to see my review). There may be others that I am not aware of. I will continue to update as I make purchases.
What is Valanio’s legal business name? According to their Contact page, their legal business name is Vankin Company Limited. SSUNU and Orwyy both have XBP International LTD as their legal business name. I am not sure why they are different.
❌ Read my note here (in the table of contents, click Business Practice Qs and see #6) for further explanation on legal business names and how they could differ from the store’s name, and seller name.
What does Valanio sell & do they carry plus sizes? They list categories for women’s tops, dresses, swim, two-piece sets, sweaters & cardigans, and more. They do not appear to carry plus sizes at this time.
Where is Valanio located & what is their business address? According to their Contact page, they are located in the United Kingdom. Their business address is – 4/4a Bloomsbury Square, London, Greater London, England, WC1A 2RP.
❌ Read my note here (in the table of contents, click Business Practice Qs and see #2) for further explanation on the use of virtual addresses.
Where is Valanio’s clothing made & where does their clothing ship from? According to their product pages, all of their clothing is made in South Carolina (United States). However, the items in my order do not state on the care labels where they were made. My package came from a warehouse in Indianapolis, Indiana (United States).
❌ Read my note here (in the table of contents, click Shipping Qs and see #1) for further explanation on the different locations that come into play when you place an order.
How long has Valanio been in business? According to a domain age-checking tool, their website was created in 2021.
Is Valanio a sustainable brand? According to their About page, they prioritize working with independent fashion designers who implement sustainable practices like using recycled fabrics, which produce less waste and contribute to a greener planet. In addition, they also ensure fair treatment and pay for their own employees, along with choosing to work with ethical brands and designers who also uphold these values. They also donate a percentage of their annual revenue to charities dedicated to fighting poverty worldwide. However, due to their complete lack of transparency regarding their alleged sustainability efforts, they likely are greenwashing as a sales tactic. This leads me to believe that they are a fast fashion company.
❌ Read my note here (in the table of contents, click Business Practice Qs and see #4) for further explanation on sketchy sustainability claims.
Also, check out this article by Panaprium which details ways to know if a brand is fast fashion.
Accepted Payments
Plus all major credit/debit cards.
Shipping Policy
The below times and costs are based on living in the United States. Please refer to their complete policy for all other applicable countries.
- Processing Time: Unknown
- Shipping Time: 35 business days (express available)
- Shipping Cost: $14.99 for subtotal under $79, free shipping for subtotal over $79, or express option
Return Policy
You have 30 from receipt of your items to request a return, ONLY if the items have quality problems. You must contact their customer service to receive authorization for a return or exchange. All returned items must be in their original condition with tags and protective strips still intact. Any items showing signs of wear or product stains will be declined for return. Once the package has been received, Valanio will send you a notification via email and begin processing the exchange or refund, typically within 7 business days.
You must cover the return shipping cost.
View Valanio’s Full Return & Refund Policy
❌ Valanio, SSUNU, Orwyy, and NNESI are all the same seller. I had no issue returning or getting refunds for the items I didn’t like from all of these shops except for NNESI. They told me they cannot accept returns if there is no quality issue.
Support Info
- Email: service@valanio.com
- Number: +44 2032866998 (United Kingdom)
❌ I tested the phone number using a VoIP call service, and the number is unreachable. Read my note here (in the table of contents, click Shipping Qs and see #5) for further explanation on fake phone numbers.
Social Media
Click on the icons to see Valanio’s social media pages.
Valanio Site Check
In this section of the Valanio review, I will state my findings regarding possible duplicate or copied content on pages that are expected to be unique, using plagiarism-checking software. Here is what was found:
- Valanio’s About Page – View Full Report
❌ Valanio’s About page has similar content to the following sites – macysshoe.com | neverbounce.com | femmefinery.com | suitsace.com | vaugu.myshopify.com - Valanio’s FAQ Page – View Full Report
❌ Valanio’s FAQ page has similar content to the following sites – pansexualcolors.com | simplydresses.com | femmefinery.com | m.indiefit.com | ulmaf.myshopify.com | potatist.com | leideli.com
❌ Read my note here (in the table of contents, click Product Qs and see #3) for further explanation on why you might find duplicate product images and page info on other sites.
My Order
In this section of the Valanio review, I will go over the details of my order from what I purchased to the return status. Keep reading for more!
Order Summary
I ordered the below items on 3/26/2023. My shipping address is in North Carolina, United States.
- Casual V-Neck Long Sleeve Top (No longer available)
- Pink Orange Watercolor Print Tiered Maxi Dress (No longer available)
Item: Casual V-Neck Long Sleeve Top
- Color: Pink
- Size: S
- Subtotal: $38.99
Item: Pink Orange Watercolor Print Tiered Maxi Dress
- Color: Pink
- Size: S
- Subtotal: $47.99
Subtotal $86.98
Total $86.98 USD
How I Paid
- I paid with PayPal.
- I sent a payment of $86.98 USD to Dress Fashion (service@indiefit.com).
- The charge will appear on my credit card statement as “PAYPAL *DRESSFASHIO”.
Email Notifications
I received the following emails from Valanio once I placed my order:
- Order Confirmed email on 3/26. This email contains my order number.
- We Shipped Your Order email on 3/31. This contains the tracking number.
- Did Valanio Deliver? email on 4/12. They are asking for a review in exchange for a coupon.
How Long It Took to Arrive
- Order placed on Sun, Mar 26
- Order shipped on Fri, Mar 31
- Order received on Sat, Apr 8
Total time of 13 days
Delivered, In/At Mailbox
(My Address)
April 8, 2023, 1:21 pm
Out for Delivery
(My Address)
April 8, 2023, 6:23 am
Arrived at Post Office
(My Address)
April 8, 2023, 6:12 am
Arrived at USPS Facility
(My Address)
April 8, 2023, 4:39 am
Departed USPS Regional Facility
RALEIGH NC DISTRIBUTION CENTER
April 8, 2023, 3:44 am
Arrived at USPS Regional Facility
RALEIGH NC DISTRIBUTION CENTER
April 8, 2023, 12:22 am
In Transit to Next Facility
April 7, 2023
Arrived at USPS Regional Origin Facility
ELK GROVE VILLAGE IL DISTRIBUTION CENTER
April 6, 2023, 4:18 am
Arrived at USPS Regional Origin Facility
BEDFORD PARK IL DISTRIBUTION CENTER
April 5, 2023, 10:26 pm
Arrived at USPS Regional Facility
CHICAGO IL LOGISTICS CENTER
April 3, 2023, 10:23 am
Departed USPS Regional Facility
CHICAGO IL NETWORK DISTRIBUTION CENTER
April 3, 2023, 9:05 am
Arrived at USPS Regional Origin Facility
CHICAGO IL NETWORK DISTRIBUTION CENTER
April 2, 2023, 9:43 pm
Accepted at USPS Regional Facility
CHICAGO IL NETWORK DISTRIBUTION CENTER
April 2, 2023, 8:43 pm
What I Received
I received two items in one package, and the package came from a warehouse in Indianapolis, Indiana (United States). The items match what is on my order confirmation email.
❌ On 6/20, I checked the tracking number and shipping history. A message (shown in the image below) displayed on USPS’s site saying that counterfeit postage was used. In short, senders that use counterfeit postage on packages have not paid for the delivery and typically use invalid return addresses. Read this Counterfeit Postage FAQ by USPS for more information.
Order & Package Images
Click on the thumbnails below to see the whole image.
Return & Refund
- Return requested: I emailed support to request a full return on April 8th.
- Return approved: My request was approved on April 10th, and I was provided with the return address. I had to ask for the address three times.
- Return package mailed: I did not return my items. I agreed to keep the items and accept a $76 refund (partial refund). Based on the return shipping cost, I felt this was a fair amount.
- Refund received: I received $76 back to my PayPal on April 12th. (See image below)
Total time from request to refund: 4 days
(Me) Sat, Apr 8
Hello,
I would like to return both items in my order. Nothing is wrong. Order #xxx. Images attached.
Thanks,
Noelle
(Valanio) Sun, Apr 9
Dear customer:
How about USD $25 ? Maybe you can give the item(s) to your friend and your family or you can sell it/them to someone else. Could you accept it?
Anything we can do for you, Please feel free to contact us via service@valanio.com
Best regards
Valanio 24/7 Service Team
(Me) Mon, Apr 10
Hello,
I will accept $76 in a refund. Anything less, please provide the return address.
-Noelle
(Valanio) Mon, Apr 10
Dear customer:
So sorry for your dissatisfaction. Could you keep it/them and we would like to refund you USD $43?
(Me) Mon, Apr 10
Hello,
No. I will accept $11 less than my total on a refund, so $76. I will not accept anything less. If you will not refund me $76, please give me the return address so I can mail your items back.
Noelle
(Valanio) Mon, Apr 10
Dear customer:
We can offer best refund US$60 for your order as compensation.Could you accept it? If not, you can return them at your cost. Here is the return address: 14709 182 ND ST Springfield Gardens, NY 11413
(Me) Tue, Apr 11
Hello,
If you refund $76, I will accept. Otherwise, I will mail to the return address.
Thanks,
Noelle
(Valanio) Tue, Apr 11
Dear customer:
Could you accept US $70 and keep the item(s)?
If you insist on returning, this is the return address: 14709 182 ND ST Springfield Gardens, NY 11413. Once you send , please give us the return tracking number. We will refund the money ASAP after receiving the package, and we wont bear the shipping cost.
We apologize for any inconvenience to this matter.Thank you for your understanding.
(Me) Tue, Apr 11
Hello,
$76 and I will keep the items.
Thanks,
Noelle
(Valanio) Tue, Apr 11
Dear customer:
We refunded you, please check your account that you used to place the order in a few days.
____
End of Emails
Valanio Clothing Reviews
In this section of the Valanio review, I will provide my body measurements for reference, along with detailed reviews of the clothing I ordered. Keep reading for more!
Body Measurements
General
- Shape– Hourglass
- Height– 5’5” | 165 cm
- Weight– 148 lbs | 62.5 kg
- Dress Size– S-M | 6-8
- Bottoms Size– M-L | 8-10 | 29-30
- Top Size– S-M | 6
Specific
- Shoulder– 15.4 in | 39 cm
- Chest– 36.2 in | 92 cm
- Arm Length– 22.4 in | 57 cm
- Waist– 29.9 in | 76 cm
- Upper Hip– 39.2 in | 99.5 cm
- Lower Hip– 41 in | 104.1 cm
- Inseam– 28 in | 71 cm
1) Casual V-Neck Long Sleeve Top
- Color: Pink
- Size: S
- Cost: $38.99
- Material: Unknown. The product page is no longer available, and the care label does not state the material composition.
❌ I have experienced false advertising regarding material composition with this seller before, with their other shops.
Click on the thumbnails below to see the whole image.
- Expectation: It is what I was expecting, for the most part. The pattern intensity and coloring are a bit different than I expected.
- Quality: The quality is mediocre. It is comparable to a top you might find at Charlotte Russe or Ross.
- Fit: It is the right size, but it doesn’t fit my body shape well. The material isn’t stretchy, and it is tight on my hips. I had followed the size chart.
- Value: This top is VERY overpriced. I would pay $20 at the most.
2) Pink Orange Watercolor Print Tiered Maxi Dress
- Color: Pink
- Size: S
- Cost: $47.99
- Material: Unknown. The product page is no longer available, and the care label does not state the material composition.
❌ I have experienced false advertising regarding material composition with this seller before, with their other shops.
Click on the thumbnails below to see the whole image.
- Expectation: It isn’t quite what I was expecting. The colors are more vibrant in person, and the material feels cheaper than I expected.
- Quality: The quality is terrible. It is comparable to a dress you might find at one of those no-name stores at the mall that sells unbranded dirt-cheap clothing.
- Fit: It fits well. I followed the size chart.
- Value: This dress is VERY overpriced. I would pay $20 at the most.
Q&A – My Overall Experience
In this section of the Valanio review, I will answer both general and specific questions regarding the company, my order, and my experience as a customer. Keep reading for more!
📦 Order Related
- Did the order arrive on time and as expected? Yes, the package arrived within the estimated time frame, and the items arrived as expected.
- Did they let you know when the items shipped and did they provide a tracking number? Yes, they sent me an email letting me know the items shipped and they provided the tracking number.
- What is the general quality of the items ordered? Based on my order, I would rate the general quality of Valanio’s clothing 2-2.5 out of 5 stars, which is mediocre. In other words, the only way I would purchase this clothing is if it was cheaply priced.
- How accurate is the sizing based on the items ordered? Based on my order, the items are mostly true to size. I referenced the size charts.
- Were there any issues or discrepancies with the payment? No, my PayPal was charged the expected amount.
- Does the clothing have brand tags and sufficient care label information? No, none of the items have Valanio brand tags. Regarding the care labels, both of the garments’ labels do not state where they were made, or what their material composition is.
📧 Support & Return Related
- Was the return request approved? Yes, it was approved in 2 days. I had to ask for the return address 3 times before they provided it.
- Was customer service professional and easy to deal with? Yes, they were responsive and provided what I needed fairly quickly.
- Did customer service offer any return alternatives? Yes, they offered for me to keep the items and get a partial refund.
- What country is the return address in and what was the return cost? The return address that they provided to me is in the United States. I accepted their offer of a partial refund (and kept everything). I took the return shipping cost into account and decided this was a fair deal.
- Was the refund successful? Yes, I received the agreed-upon refund amount on April 12th.
- Did support reach out about any issues with the order? No, there were no issues with the order.
🌐 Company & Site Related
- Are they sustainable? I do not believe that they are sustainable despite claiming to be.
- Are their prices fair and are they affordable? Based on my order, I think they charge too much for the quality. Affordability-wise, the clothing is overall slightly expensive. The average cost of a top is around $39.
- Is there anything important to know regarding any of their policies? Their return policy states that they only accept returns if there is a quality issue. I had no problem returning the items due to preference, however, I did encounter push-back with NNESI (they are the same seller as Valanio).
- Do they offer free shipping and other discounts? Yes, they offer free shipping for over $79. They do have coupons available.
Final Verdict
In this section of the Valanio review, I will answer whether this company is legitimate and if I recommend that others shop here. Keep reading for more! Note: If my purchased items arrive, I am able to return the items successfully, and I receive a refund in the agreed-upon amount, I am deeming the company legitimate. However, if any criminal activity is discovered, I will deem the entire company (and all stores under that seller) fraudulent.
IMPORTANT I am NOT paid, or otherwise incentivized by valanio.com to write a review. I pay for everything out-of-pocket. I will NEVER accept freebies from a company in exchange for a review. In the spirit of honesty, this entire post is based on my personal experience, and does not guarantee the same results for you. I encourage you to do further research, and read reviews by other customers as well.
Is Valanio Legit or a Scam?
This company is a SCAM. I discovered that they use counterfeit postage by checking the tracking log. The use of counterfeit postage is a federal crime. DO NOT SHOP HERE or at any of their other stores. These are the other stores that Dress Fashion runs (that I am aware of):
- orwyy.com
- nnesi.com
- ssunu.com
- ryabe.com
Have a Brand Review Request?
Know of any online women’s clothing brands or shops that you would like to see a review on? Please let me know here!
Poll – Vote!
Question: If I opened a women’s clothing store on reviewmycloset.com, would you be interested in shopping?
I’m considering partnering with a U.S.-based wholesaler and opening a women’s clothing shop. Each item would be hand-selected, and personally reviewed by me (I would leave an honest and helpful review on every single product page). Items that don’t get my seal of approval would never get listed. Honesty and transparency are non-negotiables – absolutely no misleading information or price gouging. This shop would likely only be available for U.S.-based shoppers (unless there is international interest).
Thank you for dropping in and reading this post! If you find this Valanio review helpful and informational, please share it with others and spread the word! Be sure to leave a comment; I’d love to hear from you!
Are you the owner of valanio.com? If you own valanio.com or are affiliated, and would like to provide clarification regarding any statements made, please send me a message. I am happy to make the necessary changes to this post with sufficient evidence.
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