Is Valanio Legit? They Are a Scam and Here’s Why

Status: Review Complete

Let’s address the main question. Is (the women’s clothing shop) a legit website? The quick answer is no, they are a SCAM.

In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

Table of Contents

My First Impression

I am always on the hunt for scams, and it is in my nature to be skeptical UNTIL I’m proven wrong. Here are some notable red flags I’ve come across after digging around their site:

  1. They show an excessive number of categories, all with emojis.
  2. Their homepage has unattractive and tacky banner images.
  3. This show several badges such as ‘Quality Guarantee’, ‘Fast Deliver’, etc.
  4. Their product images look Photoshopped.
  5. They have lots of grammatical errors such as, “…we can tell you that we produced fashions for some of the best brands in the industry.”
  6. They claim to have a retail location at 548 Market St, San Francisco, CA 94104. Google maps shows a bakery, bar, and a partially boarded-up building.
  7. All of their items are always discounted.

There are many more red flags that I left out and undoubtedly missed. This is just my initial overview of the shop’s website – keep scrolling for a deeper dive!

About Valanio

Are They Sustainable?

No, they likely are not. According to their About page, they prioritize working with independent fashion designers who implement sustainable practices like using recycled fabrics, which produce less waste and contribute to a greener planet. They also claim to ensure fair treatment and pay for their employees, along with choosing to work with ethical brands and designers who uphold these values. Since they don’t substantiate any of these sustainability claims, I am inclined to think they are green-washing.

Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.

Where Are They Located?

According to their About page, they are a registered business entity based in the United Kingdom with their own logistics center in Singapore. However, according to their Contact page, they are also located in Hong Kong. They are located at the following addresses:

  • 4/4a Bloomsbury Square, London, Greater London, England, WC1A 2RP (United Kingdom)
  • Workshop 60, 3/F, Block A, East Sun Industrial Center No.16 Shing Yip Street Kowloon (Hong Kong)

Where Is Their Clothing Made?

According to their product pages, all of their clothing is made in South Carolina (United States). None of my items state where they are made on the care labels.

More Shop Details

valanio website circa 2021
Screenshot of circa 2021 (the oldest version of the site I could find)

Business Details

  • According to their About page, most of their factories are located in Asia.
  • According to their site, they have warehouses in the U.S., CAN, U.K., and AUS.
  • According to their Contact page, they are affiliated with the following legal business names:
    • Vankin Company Limited

Statements & Press Details

According to their About page, they allegedly donate part of their revenue to charities to help tackle issues of extreme poverty around the world. Since they do not provide any additional details, I question the authenticity of this statement.

Policy & Program Details

  • Shipping is free over $79.
  • Returns are allowed within 30 days of delivery IF DUE TO QUALITY ISSUES ONLY. However, I was able to return my items despite telling them I just ‘changed my mind’.

Product Details

They carry standard sizes from S to XXL.

Domain Details

The website was registered in July 2021.

Valanio Review and Order Details

I ordered the below items on 3/26/2023 to my address in North Carolina (United States). I paid a total of $86.98 to Dress Fashion ( via PayPal. The charge appears on my credit card statement as “PAYPAL *DRESSFASHIO”. View Order Confirmation 

1) Casual V-Neck Long-Sleeve Top

Brand Label: Unknown

Color/Size/Cost: Pink / S /$38.99

Country: Unknown

Material: Unknown

valanio blouse comparison 1

Fit: I ordered based on the size guide provided, and it fits a size too small. The hem is too tight around my hips and doesn’t have any stretch, so it isn’t comfortable. View my Body Measurements for size reference.

Quality: In my opinion, the quality is mediocre. The material is very thin and it feels cheap. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: It is NOT worth the price I paid.

2) Watercolor-Print Tiered Maxi Dress

Brand Label: Unknown

Color/Size/Cost: Pink / S / $47.99

Country: Unknown

Material: Unknown

valanio dress comparison 1

Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.

Quality: In my opinion, the quality is bad but wearable. The material feels like a thin and airy tarp. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: The highly saturated colors are unexpected, and it is low-quality. It is NOT worth the price I paid.

Shipment Info

I received two items in one package at my address in North Carolina (United States). The package came from a warehouse/distribution center in the United States. I was provided a tracking number.

Package Shipped From: 2800 N Franklin Road, Indianapolis, IN 46219 (United States)

Shipping Timeline:

  • I placed my order on Sun, March 26th
  • My order shipped on Fri, March 31st
  • I received my package on Sat, April 8th

Total time of 13 days

On 6/20/23, I checked the tracking number and shipping history for this order. A message was displayed on USPS’s site saying that counterfeit postage was used and the tracking information could no longer be displayed! Read this Counterfeit Postage FAQ by USPS for more information.

On a separate note, their shipping policy states up to 35 business days (including processing time) for standard U.S. shipping.

Return & Refund Info

I emailed support ( to request a full return on April 8th. My request was approved two days later on April 10th, and I was provided with the return address.

Provided Return Address: 14709 182 ND St., Springfield Gardens, NY 11413 (United States)

I agreed to keep the items and take a partial refund of $76 on April 12th. Based on the return shipping cost, I felt this was a fair amount. I received the agreed-upon refund amount of $70 on April 4th. I received it two days after the agreement. – View Refund Receipt

Customer Service Experience

General Responsiveness

They responded to each of my emails within a day. However, I had to ask for the return address THREE TIMES.

Return Details

They provided me with the following return/refund options:

  • First Email: “How about USD $25 ? Maybe you can give the item(s) to your friend and your family or you can sell it/them to someone else.”
  • Second Email:Could you keep it/them and we would like to refund you USD $43?”
  • Third Email: “We can offer best refund US$60 for your order as compensation.”
  • Fourth Email: “Could you accept US $70 and keep the item(s)?”

At this point, I told them I would accept a partial refund of $76, and they agreed.

Is Valanio Legit or a Scam?

Reverse Search & Analysis

‘Sister’ Sites:

Read this List of Online Stores that I suspect the owner of Valanio also owns and operates. I put this list together using plagiarism tools like Copyleaks (premium), and by looking for clues like identical landing pages, matching site logos, PayPal merchant names (if there are similarities to my other orders), business addresses, site layouts, etc.

Reverse Image Search:

Based on my findings, there are MANY other small boutiques/online shops/marketplaces that appear to sell many of the same items as Valanio.

Possible reasons for this include the use of the same suppliers, this shop operating as a wholesaler or marketplace, the same owner operating multiple stores and/or selling on multiple platforms, the use of stolen images, etc.

With that being said, I found several of the same products on AliExpress, Amazon, Temu, etc. for much cheaper. For example, I found the below outerwear for $35.99 on Valanio, and $7.62 on Temu.

Based on the reverse image search results, I believe these are near-identical, low-quality items offered at vastly different prices.

valanio temu price comparison

I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!

Website/Company Search:

No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found. However, there are many positive reviews on Trustpilot. I believe that these positive reviews are fake or dishonest/incentivized.

Do I Recommend This Shop?

Based on my experience, this company is a SCAM and I would avoid shopping here. Here are 4 reasons why:

  1. In the process of checking the USPS tracking information for this purchase (a month or two after receiving my items), I was notified by USPS that counterfeit postage was used and I could not view any tracking info.
  2. They falsely advertise their products. Most of the items from my other orders do NOT match the material compositions they write on their product pages.
  3. I had to ask for the return address THREE TIMES. They relentlessly tried to get me to accept a partial refund (and keep the items) instead.
  4. I HIGHLY suspect they are greenwashing, and all of their sustainability claims are fake.

Additionally, their clothing quality is bad/mediocre, and they are very overpriced. So, although you may miraculously find an item or two that are okay, they are not worth your money or time. 

To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Valanio reviews, please consider sharing this with your friends and commenting (via Reddit) below. 

Thank you very much for your support and readership!

Take care,

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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!