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March 21, 2023
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Is Ryabe a Legit Website? Let’s Find Out – Review My Closet
- Noelle
- June 27, 2023
- No Comments
- Reading Time: 12 minutes
Status:
Review Complete
If you’re feeling unsure about purchasing clothes from ryabe.com, you’re not alone. Many people have the same hesitations when shopping online, especially with new and unknown brands. In this blog post, we’ll be tackling the burning question that’s on everyone’s minds: Is Ryabe a legit company? As someone who’s personally shopped from the site, I’ll be giving you a detailed breakdown of my shopping experience, including my thoughts on the quality of their clothing. So sit tight, and get ready for one of the most comprehensive Ryabe reviews out there.
P.S. After reading, please leave your thoughts in the comments. Your feedback, especially if you have a personal experience with this shop, will be extremely valuable to all readers who come across this post!
Looking for a quick read? Click the Jump to Final Verdict button to skip to my ultimate recommendation, or click Jump to Clothing Reviews to skip to my analysis of the actual clothing.
Table of Contents
About Ryabe
In this section of the Ryabe review, I will go over general brand information, their policies, and more. Keep reading to get the details!
Who is Ryabe? According to their About page, they are a women’s clothing company founded by two sisters who had a dream of creating an original brand for women. The company’s mission is to provide women of all ages with fashionable options that allow them to look and feel beautiful. Over the years, Ryabe has worked hard to establish a reputation for selling cool, and trendy fashion at incredibly low prices. However, like many other businesses, the COVID-19 pandemic presented some significant challenges for Ryabe, forcing them to think outside the box to stay afloat. Despite these challenges, Ryabe remains committed to its core values, which include ethical production and giving back to the community.
Brand FAQs
What is Ryabe’s seller name, and do they run any other online stores? The seller name shown on my PayPal account is Dress Fashion. Dress Fashion also operates SSUNU, Valanio, NNESI, and Orwyy (click on the linked brands to see my review). There may be others that I am not aware of. I will continue to update as I make purchases.
What is Ryabe’s legal business name? According to their Contact page, their legal business name is XBP International LTD.
❌ Read my note here (in the table of contents, click Business Practice Qs and see #6) for further explanation on legal business names and how they could differ from the store’s name, and seller name.
What does Ryabe sell & do they carry plus sizes? They list categories for women’s tops, swim, dresses, two-piece sets, sweaters & cardigans, and more. They do not appear to carry plus sizes at this time.
Where is Ryabe located & what is their business address? According to their Contact page, they are located in the United Kingdom. Their business address is – 69 Aberdeen Avenue, Cambridge, United Kingdom, CB2 8DL. NNESI, Orwyy, and SSUNU also list XBP International LTD as their legal business name, however, those sites list a different U.K. address (in London). Not sure why they list the same name but different addresses.
❌ Read my note here (in the table of contents, click Business Practice Qs and see #2) for further explanation on the use of virtual addresses.
Where is Ryabe’s clothing made & where does their clothing ship from? According to their product pages, all of their clothing is made in the United States. However, the items in my order do not state on the care labels where they are made. My package came from a warehouse in Springfield Gardens, New York (United States).
❌ Read my note here (in the table of contents, click Shipping Qs and see #1) for further explanation on the different locations that come into play when you place an order.
How long has Ryabe been in business? According to a domain age-checking tool, their website was created in 2021.
Is Ryabe a sustainable brand? According to their About page, they place great emphasis on ethical production. They recognize that in an industry where the competition is fierce, some companies may cut corners and disregard the welfare of their workers to keep prices down. Having gained years of experience in retail, Ryabe has learned both the right and wrong ways to run a business. As a result, they have prioritized workers’ rights and fair compensation. Additionally, the company believes in giving back to society and has been contributing a percentage of their annual revenue to the local government for the medical treatment of COVID-19 patients. However, due to their general lack of transparency regarding their alleged sustainability efforts, they likely are greenwashing as a sales tactic. This leads me to believe that they are a fast fashion company.
❌ Read my note here (in the table of contents, click Business Practice Qs and see #4) for further explanation on sketchy sustainability claims.
Also, check out this article by Panaprium which details ways to know if a brand is fast fashion.
Accepted Payments
Plus all major credit/debit cards.
Shipping Policy
The below times and costs are based on living in the United States. Please refer to their complete policy for all other applicable countries.
- Processing Time: The time between placing the order and shipping out my order was 3 days.
- Shipping Time: 15-20 business days (express available)
- Shipping Cost: $14.99 for subtotal under $79, free shipping for subtotal over $79, or express option
Return Policy
You need to reach out to customer service and request a return within 30 days of receiving your items. They will provide you with the return address once approved. Note that the store only accepts returns if the products have quality problems. Returned products should be in their original condition, with unworn and unwashed original tags and panty protective strip intact.
Upon receiving the package, Ryabe will send an email notification and arrange a refund within seven business days.
You must cover the return shipping cost.
View Ryabe’s Full Return & Refund Policy
❌ Ryabe, NNESI, Valanio, SSUNU, and Orwyy are all the same seller. I had no issue returning or getting refunds for the items I didn’t like from all of the shops except for NNESI. They told me they cannot accept returns if there is no quality issue.
Support Info
- Email: service@ryabe.com
- Number: +44 7482875871 (United Kingdom)
❌ I tested the phone number using a VoIP call service, and the number is unreachable. Read my note here (in the table of contents, click Business Practice Qs and see #5) for further explanation on fake phone numbers.
Social Media
Click on the icons to see Ryabe’s social media pages.
Ryabe Site Check
In this section of the Ryabe review, I will state my findings regarding possible duplicate or copied content on pages that are expected to be unique, using plagiarism-checking software. Here is what was found:
- Ryabe’s About Page – View Full Report
❌ Ryabe’s About page has similar content to the following sites – melftopa.shop | smannik.com | marveltops.com | fifthanna.com - Ryabe’s Product Review Page – View Full Report
❌ One of Ryabe’s product review pages has similar content to the following sites – amazon.com (PRETTYGARDEN & Amazon Essentials brand) | cayman.desertcart.com | walmart.com (AOOCHASLIY brand) | luxembourg.desertcart.com | rsvlts.com | badassuni.com.❌ Read my note here (in the table of contents, click Website Content Qs and see #2) for further explanation on the use of fake customer reviews and how to spot them.
❌ Read my note here (in the table of contents, click Product Qs and see #3) for further explanation on why you might find duplicate product images and page info on other sites.
My Order
In this section of the Ryabe review, I will go over the details of my order from what I purchased to the return status. Keep reading for more!
Order Summary
I ordered the below items on 6/12/2023. My shipping address is in North Carolina, United States.
Item: She Loves You Daisy Cardigan
- Color: Grey
- Size: L
- Subtotal: $42.99
Item: Orange Print Two Piece Set
- Color: Orange
- Size: M
- Subtotal: $56.99
Item: Turquoise & Orange Hawaiian Vacation Wrapped Mini Dress
- Color: Blue
- Size: S
- Subtotal: $42.99
Subtotal $142.97
Total $142.97 USD
❌ Some of the product images have photoshopped patterns and designs on them. Based on my experience, the pattern/design in real life is always off whether it be the color, saturation, pattern intensity, or all three. Keep this in mind when looking to buy an item that has a clearly photoshopped product image.
❌ Read my note here (in the table of contents, click Product Qs and see #4) for further explanation on the use of Photoshopped product images.
How I Paid
- I paid with PayPal.
- I sent a payment of $142.97 USD to Dress Fashion (service@indiefit.com).
- The charge will appear on my credit card statement as “PAYPAL *DRESSFASHIO”.
Email Notifications
I received the following emails from Ryabe once I placed my order:
- Order Confirmed email on 6/12. This email contains my order number.
- We Shipped Your Order email on 6/15. This contains the tracking number.
- Did Ryabe Deliver? email on 6/27. They are asking for a review.
How Long It Took To Arrive
- Order placed on Mon, June 12
- Order shipped on Thurs, June 15
- Order received on Fri, June 23
Total time of 15 days
06/23/23 11:36 AM – Delivered. (My Address)
06/23/23 7:33 AM – Out for delivery. (My Address)
06/23/23 7:33 AM – Package scanned at facility. (My Address)
06/23/23 3:28 AM – Packaged received at the facility. (My Address)
06/21/23 5:14 PM – Package scanned at facility. DAYTON, NJ
06/15/23 10:09 AM – Package data received.
What I Received
I received three items in one package, and the package came from a warehouse in Springfield Gardens, New York (United States). The items match what is on my order confirmation email.
❌ On 6/20, I checked the tracking number and shipping history for valanio.com (same seller as Ryabe). A message (shown in the image below) displayed on USPS’s site saying that counterfeit postage was used. In short, senders that use counterfeit postage on packages have not paid for the delivery and typically use invalid return addresses. Read this Counterfeit Postage FAQ by USPS for more information.
Order & Package Images
Click on the thumbnails below to see the whole image.
Return & Refund
- Return requested: I emailed support to request a full return on June 24th.
- Return approved: My request was approved on July 3rd, and I was provided with the return address. I had to ask for the address four times.
- Return package mailed: I mailed the package on July 4th.
- Courier, return cost, and destination: I used USPS and paid a total of $6.92 for the return shipping. The return address is in the United States.
- Return received by Ryabe: According to the return tracking number, the package was delivered to Ryabe on July 8th. They did not send me an email letting me know it has been received.
- Refund received: I received $142.97 (full refund) to my Paypal on July 5th. They provided me the refund shortly after I emailed them the tracking number, which I am happy about, but I find unusual given my history with this seller. (See image below)
Total time from request to refund: 11 days
(Me) Sat, June 24
Hello,
I want to return everything in my order. The material advertised on the product pages does not match the items in person. ORDER #xxxxx
-Noelle
(Ryabe) Tues, June 27
Dear customer:
We are willing to give you $ 36 compensation. Can you keep the order？
Anything we can do for you, Please feel free to contact us via service@ryabe.com
Best regards,
Ryabe 24/7 Service Team
(Me) Tues, June 27
Hello,
That is not enough. Please provide the return address.
(Ryabe) Thurs, June 29
Dear customer:
We can refund you USD$65 as compensation, could you kindly keep the order? If the clothes are returned, the freight will be borne by yourself.
(Me) Thurs, June 29
That is not enough. Please provide the return address.
(Ryabe) Fri, June 30
Dear customer:
We are willing to give you $ 96 compensation. Can you keep the order？
If you insist on returning it back, we will give you the address.
(Me) Fri, June 30
If you offer $133, I will accept. Otherwise, please provide the return address.
(Ryabe) Mon, July 3
Dear customer:
We will refund you USD$110 as compensation, could you keep the order?
If you insist on returning, this is the return address: 14709 182 ND ST Springfield Gardens, NY 11413. Once you send it, please give us the return tracking number. We will refund the money ASAP after receiving the package, and we won’t bear the shipping cost. We apologize for any inconvenience in this matter.Thank you for your understanding.
(Me) Mon, July 3
**I provided the return tracking number and mailed the package**
(Ryabe) Wed, July 5
Dear customer:
Credit back to the original form of payment. it will take 7-15 business days to return to your original account. Thanks!
____
End of Emails
Ryabe Clothing Reviews
In this section of the Ryabe review, I will provide my body measurements for reference, along with detailed reviews of the clothing I ordered. Keep reading for more!
Body Measurements
General
- Shape– Hourglass
- Height– 5’5” | 165 cm
- Weight– 148 lbs | 62.5 kg
- Dress Size– S-M | 6-8
- Bottoms Size– M-L | 8-10 | 29-30
- Top Size– S-M | 6
Specific
- Shoulder– 15.4 in | 39 cm
- Chest– 36.2 in | 92 cm
- Arm Length– 22.4 in | 57 cm
- Waist– 29.9 in | 76 cm
- Upper Hip– 39.2 in | 99.5 cm
- Lower Hip– 41 in | 104.1 cm
- Inseam– 28 in | 71 cm
- Color: Grey
- Size: L
- Cost: $42.99
- Material: The product page states – Cotton/Acrylic. The clothing does not have the material composition listed on the care label, so I can’t cross-check.
Click on the thumbnails below to see the whole image.
- Expectation: It is exactly what I was expecting.
- Quality: The quality is decent. It is comparable to a cardigan you might find at Target or H&M.
- Fit: It fits big, however, I prefer it this way. I followed the size chart.
- Value: This cardigan is overpriced. I would pay $25 at the most.
- Color: Orange
- Size: M
- Cost: $56.99
- Material: The product page states – 45% Elastane; 55% Rayon. The clothing does not have the material composition listed on the care label, so I can’t cross-check.
❌ Based on my knowledge of materials, I believe this is a lie. If the set was 45% Elastane, it would be incredibly stretchy (the set has almost no stretch).
Click on the thumbnails below to see the whole image.
- Expectation: It isn’t quite what I was expecting. The material is crinklier and cheaper-looking in person.
- Quality: The quality is mediocre. It is comparable to a set you might find at Charlotte Russe or Ross.
- Fit: It fits well. I followed the size chart.
- Value: This set is VERY overpriced. I would pay $25 at the most.
- Color: Blue
- Size: S
- Cost: $42.99
- Material: The product page states – 40% Elastane; 60% Rayon. The clothing does not have the material composition listed on the care label, so I can’t cross-check.
❌ Based on my knowledge of materials, I believe this is a lie. If the dress was 40% Elastane, it would be incredibly stretchy (the dress has almost no stretch).
Click on the thumbnails below to see the whole image.
- Expectation: It is not what I was expecting. The material isn’t stretchy at all, and is very thin.
- Quality: The quality is mediocre. It is comparable to a dress you might find at Charlotte Russe or Ross.
- Fit: It fits about half to one size too small. I followed the size chart.
- Value: This dress is VERY overpriced. I would pay $15 at the most.
Q&A – My Overall Experience
In this section of the Ryabe review, I will answer both general and specific questions regarding the company, my order, and my experience as a customer. Keep reading for more!
📦 Order Related
- Did the order arrive on time and as expected? Yes, the package arrived within the estimated time frame, and the items arrived as expected.
- Did they let you know when the items shipped and did they provide a tracking number? Yes, they sent me an email letting me know that the order was on the way. They provided the tracking number.
- What is the general quality of the items ordered Based on my order, I would rate the general quality of Ryabe’s clothing 2-2.5 out of 5 stars, which is mediocre. In other words, the only way I would purchase this clothing is if it was cheaply priced.
- How accurate is the sizing based on the items ordered? Based on my order, the items are mostly true to size. I referenced the size charts.
- Were there any issues or discrepancies with the payment? No, my PayPal was charged the expected amount.
- Does the clothing have brand tags and sufficient care label information? No, none of the items have Ryabe brand tags. Regarding the care labels, all of the garments’ labels do not state where they were made, or what their material composition is.
📧 Support & Return Related
- Was the return request approved? Yes, it was approved in 9 days. I had to ask for the return address 4 times before they provided it.
- Was customer service professional and easy to deal with? They were very pushy about my taking a partial refund and keeping everything. It delayed the return process.
- Did customer service offer any return alternatives? Yes, per the above, they offered a partial refund + keep everything.
- What country is the return address in and what was the return cost? The return address that they provided to me is in the United States. I paid $6.92 for return shipping through USPS.
- Was the refund successful? Yes. To my surprise, they gave me a full refund two days after I mailed the return package on July 5th.
- Did support reach out about any issues with the order? No, there weren’t any issues with the order.
🌐 Company & Site Related
- Are they sustainable? I do not believe that they are sustainable despite claiming to be.
- Are their prices fair and are they affordable? Based on my order, I think they charge too much for the quality. Affordability-wise, the clothing is overall slightly expensive. The average cost of a top is around $37.
- Is there anything important to know regarding any of their policies? Their return policy states that they only accept returns if there is a quality issue. I had no issue with any of their other stores except for NNESI. I had to file a claim to get a refund. We ended up negotiating a partial refund + keep the items, and I was happy with the amount.
- Do they offer free shipping and other discounts? Yes, they offer free shipping for over $79. They do have coupons available.
Final Verdict
In this section of the Ryabe review, I will answer whether this company is legitimate and if I recommend that others shop here. Keep reading for more! Note: If my purchased items arrive, I am able to return the items successfully, and I receive a refund in the agreed-upon amount, I am deeming the company legitimate. However, if any criminal activity is discovered, I will deem the entire company (and all stores under that seller) fraudulent.
IMPORTANT I am NOT paid, or otherwise incentivized by ryabe.com to write a review. I pay for everything out-of-pocket. I will NEVER accept freebies from a company in exchange for a review. In the spirit of honesty, this entire post is based on my personal experience, and does not guarantee the same results for you. I encourage you to do further research, and read reviews by other customers as well.
Is Ryabe a Legit Website or a Scam?
This company is a SCAM. I discovered that they use counterfeit postage by checking the tracking log for valanio.com (the seller is Dress Fashion; they also operate Ryabe). The use of counterfeit postage is a federal crime. DO NOT SHOP HERE or at any of their other stores. These are the other stores that Dress Fashion runs (that I am aware of):
- valanio.com
- orwyy.com
- ssunu.com
- nnesi.com
Have a Brand Review Request?
Know of any online women’s clothing brands or shops that you would like to see a review on? Please let me know here!
Poll – Vote!
Question: If I opened a women’s clothing store on reviewmycloset.com, would you be interested in shopping?
I’m considering partnering with a U.S.-based wholesaler and opening a women’s clothing shop. Each item would be hand-selected, and personally reviewed by me (I would leave an honest and helpful review on every single product page). Items that don’t get my seal of approval would never get listed. Honesty and transparency are non-negotiables – absolutely no misleading information or price gouging. This shop would likely only be available for U.S.-based shoppers (unless there is international interest).
Thank you for dropping in and reading this post! If you find this Ryabe review helpful and informational, please share it with others and spread the word! Be sure to leave a comment or reach out to me in the chat. I’d love to hear from you!
Are you the owner of ryabe.com? If you own ryabe.com or are affiliated, and would like to provide clarification regarding any statements made, please send me a message. I am happy to make the necessary changes to this post with sufficient evidence.
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