Is Finesse Legit? A Must-Read Before Buying

Status: Review Complete

Let’s get straight to the point. Is finesse.us (the AI-driven women’s clothing shop) a legit website? The quick answer is yes, they are legitimate. Now the biggest question is, would I shop here again?

In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

Table of Contents

My First Impression

After digging around their website, I’m not seeing anything that immediately jumps out as scammy. Their pages seem well-written, I don’t see any obvious discrepancies, their images look cohesive, etc. – keep scrolling for a deeper dive!

About Finesse

Are they fast fashion?

No, they most likely are not. They allege that with the use of weekly votes, they can determine what styles to produce and exactly how much to produce, effectively avoiding overproduction and eliminating waste in the process. I can also confirm that my items came in individually wrapped recyclable packaging.

I emailed their support team for further clarification on their sustainable efforts, and they responded with the following:

“Thank you for your message! The fashion industry has spent millions and millions of dollars in the last decades framing the sustainability question as a fabric rather than an overproduction issue. However, that could not be further from the truth. Many of the “sustainable” companies out there just tout better fabrics, but still create thousands of a certain style to have enough quantity for them to get better prices and ultimately enough margins. The root problem – overproduction – which is the #1 issue in the industry, still remains. No matter how great your materials are, if you overproduce and burn them or send them to landfills, your pollution remains largely the same. The outsized factor contributing to pollution in the industry has always been the mind-boggling overproduction.
 
We therefore truly are the first company actually tackling sustainability in a non-greenwashing way and strongly hold the conviction that all other companies (particularly fast fashion companies and companies that call themselves sustainable to date) mislead the public. I believe we should explain this much clearer on our website and I’ve already sent through a request to our team to work on this on our About page.”

Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.

Where Are They Located?

According to a marketing email, they are located in the United States. Their business address is 734 S Main St., Los Angeles, CA 90014.

Where Do They Ship From?

My package shipped to me from a warehouse/distribution center in California (United States).

More Shop Details

finesse website circa 2021
Screenshot of finesse.us circa 2021 (the oldest version of the site I could find)

Business Details

According to my PayPal transaction, their legal business name is FINESSE US Inc.

Policy & Program Details

  • Shipping is free over $75.
  • Returns are allowed within 45 days of delivery. They charge a $3.95 processing fee.

Product Details

They carry standard and plus sizes from XS to 3X.

Domain Details

  • The website finesse.us was created in January 2018.
  • Fun fact, according to the Internet Archive, this domain was originally owned by a modeling agency called SCENT in 2016.

Finesse Review and Order Details

I ordered the below items on 6/4/2023 to my address in North Carolina (United States). I paid a total of $135.14 to FINESSE US Inc. (rewind@finesse.us) via PayPal. The charge appears on my credit card statement as “PAYPAL *FINESSEUS”. View Order Confirmation 

1) Ronny Brown Vegan Leather Jacket

Brand Label: Finesse

Color/Size/Cost: Brown / M / $54

Country: Unknown

Material:

  • Main– 100% Polyurethane
  • Lining– 100% Polyester
finesse jacket comparison 1

Fit: I ordered based on the size guide provided, and it is the right size. View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but I think it could be a fair price if it were on sale. I have honestly seen better deals on similar types of jackets at Target and Old Navy.

2) Dustin Black Acid-Wash Cargo Jeans

Brand Label: Finesse

Color/Size/Cost: Black Acid-Wash / M / $48

Country: Made in China

Material: 96.5% Cotton / 3.5% Viscose

finesse jeans comparison 1

Fit: I ordered based on the size guide provided, and they fit at least two sizes too small. View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: It is hard to say since I couldn’t put them on, but I would say the price is fair for the right person!

3) Francine Plum Vegan Leather Top

Brand Label: Finesse

Color/Size/Cost: Plum / M / $24

Country: Made in China

Material:

  • Coating– 100% Polyurethane
  • Backing– 100% Polyester
finesse top comparison 1

Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.

Quality: In my opinion, the quality is okay. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: Though it is not amazing quality, it is such a unique and inexpensive top. It is worth the price!

Shipment Info

I received three items in one package at my address in North Carolina (United States). The package came from a warehouse/distribution center in the United States. I was provided a tracking number through USPS.

Package Shipped From: 17256 S Main St., Gardena, CA 90248 (United States)

Shipping Timeline:

  • I placed my order on Sun, June 4th
  • My order shipped on Mon, June 5th
  • I received my package on Wed, June 14th

Total time of 10 days

Their shipping policy states up to 11 business days (including processing time) for standard U.S. shipping.

Return & Refund Info

I completed a return request for all items via their return portal on June 18th. It was instantaneously approved, and I was provided a prepaid return label the same day. I mailed the package on June 21st.

Provided Return Address: 19201 S Reyes Ave. STE B10, Compton, CA 90221 (United States)

Return Instructions: Please drop off/mail the package (referencing the courier indicated on the attached return label).

I received a full refund of $131.19 (minus a handling fee) on June 21st. I received the refund the same day I mailed the package. – View Refund Receipt

Customer Service Experience

General Responsiveness

I’ve reached out to them twice regarding company information, and it took them several days to respond due to high volume of orders.

Return Details

They provided me with the option to get a full refund in the form of store credit plus an extra $5 credit. I rejected the offer and moved forward with a standard return/refund to my original payment.

Is Finesse Legit or a Scam?

Reverse Search & Analysis

Reverse Image Search:

Finesse appears to be the source of their product images.

I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!

Website/Company Search:

BEWARE! The following site is posing as finesse.us, and is a SCAM. There are likely more sites out there, so you should pay close attention.:

  • thefinesseus.com
finesse vs scam site
finesse.us (real site) on the left, and thefinesseus.com (fake site) on the right.

Do I Recommend This Shop?

Based on my experience, they are a legitimate site. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund.

With that being said, I would shop here again. Despite their misleading 3-D product images (be sure to scroll over to the models wearing the clothing) and some size chart inconsistencies, here are 3 reasons why:

  1. Their clothing overall seems to be decent quality and their prices seem reasonable.
  2. Their customer service was great  I asked about their sustainability claims, and they got back to me with a thoughtful and lengthy explanation.
  3. The return process was speedy, and I got a refund the same day I dropped my package off.

Overall, I had a fine experience. Next time, I would look carefully at the product images showing the models wearing them, NOT the 3-D images.

To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Finesse reviews, please consider sharing this with your friends and commenting (via Reddit) below. 

Thank you very much for your support and readership!

Take care,

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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!