Oliver Logan Jeans Review – A MUST-READ

Status: Review Complete

Let’s get straight to the point. Is oliverlogan.com (the Los Angeles-based denim shop) a legit website? The quick answer is yes, they are legitimate. Now the biggest question is, would I shop here again?

In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

Table of Contents

My First Impression

After digging around their website, I’m not seeing anything that immediately jumps out as scammy other than some weird choices in background colors, some cluttered areas, and a variety of font boldness, size, etc. Their pages seem well-written, I don’t see any obvious discrepancies, their images look cohesive and real, etc. – keep scrolling for a deeper dive!

About Oliver Logan

Are They Sustainable?

Yes, they appear to follow many sustainable practices. According to their About page, they ethically create all their denim products and go to great lengths to ensure their entire supply chain is responsible and clean. From sourcing and using reclaimed fibers and recycled materials to exclusively partnering with suppliers that uphold the highest environmental and sustainable standards, the brand strives for eco-friendliness. Additionally, they are allegedly partnered with Green Story, a platform that measures the environmental impact of brands.

I can also confirm that the bags used for the jeans are biodegradable.

Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.

More Shop Details

oliver logan website circa 2021
Screenshot of oliverlogan.com circa 2021 (the oldest version of the site I could find)

Business Details

  • According to their Facebook page and my PayPal transaction, their legal business name is DD APPAREL, LLC.
  • According to my Order Confirmation email, they are located in the United States. Their business and warehouse address is 621 Hindry Avenue, Inglewood, CA 90301.

Statements & Press Details

According to their front page, they have been mentioned by popular magazines and platforms including Forbes, Today, LA WEEKLY, etc. (Click to view linked articles)

Policy & Program Details

  • They have a Lifetime Guarantee. This covers all products that fail due to a manufacturing defect. Even after extended use, they will repair or replace your product free of charge.
  • They offer a student discount of 25% off your first purchase.
  • Standard shipping is free within the US.
  • Returns are allowed within 30 days of the ship date. They provide a prepaid return label and a $5 restocking fee is deducted from the refund. Final sale items are not returnable.

Product Details

  • They carry standard and plus jean sizes from 24-35, and petite lengths.
  • They sell their items wholesale.

Domain Details

  • The website oliverlogan.com was registered in November 2017.
  • Fun fact, according to the Internet Archive, this domain was originally owned by the company ‘Oliver Logan Branding & Design’ in 2013.

Oliver Logan Review and Order Details

I placed my FIRST ORDER on 2/13/2023 to my address in North Carolina (United States). I paid a total of $88.20 to DD APPAREL LLC dba OLIVER LOGAN (hello@oliverlogan.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *DDAPPARELLL”. View Order Confirmation 

I placed my SECOND ORDER on 9/10/2023 to my address in North Carolina (United States). I paid a total of $201.63 to the same entity as my first order via PayPal. View Order Confirmation 

1) Mulberry High-Rise

Brand Label: Oliver Logan

Color/Size/Cost: Vintage Medium Indigo / 29 / $98

Country: Made in China

Material: 68% Cotton / 31% Recycled Cotton / 1% Spandex

oliver logan mulberry jeans comparison2

Fit: I ordered based on their size recommendation, and they fit a size big. They give me a boxy appearance from the back, which I think is partly due to the back pockets being very large and low placement-wise. I personally don’t think these are the right style for my body shape, but I think these would look great on someone else. View my Body Measurements for size reference.

Quality: In my opinion, the quality is good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: On sale, these could be worth it for the right person! 

2) Jones Mid-Rise Flare

Brand Label: Oliver Logan

Color/Size/Cost: High Tide / 28 / $108

Country: Made in China

Material: 66% Cotton / 33% Recycled Cotton / 1% Spandex

oliver logan flare jeans comparison3

Fit: I ordered based on the size guide provided, and they are the right size, but not the right fit for my proportions. They compress my backside quite a bit. Perhaps someone with smaller hips would fit in these better! View my Body Measurements for size reference. Please note that I am wearing 2.25 in/5.7 cm platform sandals.

Quality: In my opinion, the quality is good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: On sale, these could be worth it for the right person! 

3) Ludlow Mid-Rise Relaxed Aged

Brand Label: Oliver Logan

Color/Size/Cost: Light Vintage Rip / 28 / $80

Country: Made in China

Material: 68% Cotton / 31% Recycled Cotton / 1% Spandex

oliver logan vintage rip jeans comparison2

Fit: I ordered based on the size guide provided, and they fit at least one size too big. They are a really nice and comfy fit though and have big pockets! View my Body Measurements for size reference.

Quality: In my opinion, the quality is good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: Though they aren’t as light in color as I had expected, they are worth the price!

Shipment Info

I received one item/package for my FIRST ORDER and two items in one package for my SECOND ORDER, both received at my address in North Carolina (United States). The packages came from a warehouse/distribution center in the United States. I was provided tracking numbers through FedEx.

Packages Shipped From: 621 Hindry Ave., Inglewood, CA 90301 (United States)

Shipping Timeline:

  • I placed my orders on Mon, February 13th / Sun, September 10th
  • My orders shipped on Mon, February 13th / Mon, September 11th
  • I received my packages on Wed, February 15th / Fri, September 15th

Total time of 2 days [First Order] and 5 days [Second Order]

Their shipping policy states up to 10 business days (including processing time) for standard U.S. shipping.

Return & Refund Info

For my FIRST ORDER, I submitted a return request via their return portal on March 9th. My request was approved instantaneously and I was provided with a prepaid return label. I mailed the package on March 11th via USPS.

For my SECOND ORDER, I tried to submit a return request via their portal, but one of my items was mistakenly marked as Final Sale. I was not able to select the items for return. I reached out to support and they emailed me the prepaid return label for all items on September 28th. I mailed the package on September 29th.

Provided Return Address (both orders): 621 Hindry Ave., Inglewood, CA 90301 (United States)

Return Instructions (both orders):

  1. Download, print, and attach your free return label (see below).
  2. If possible, pack your return in its original box to help cut unnecessary waste.
  3. Drop your package off at an authorized drop-off location.

For my FIRST ORDER, I received a full refund of $88.20 on March 29th. I received it eighteen days after mailing the package. – View Refund Receipt

For my SECOND ORDER, I received a full refund of $201.63 on October 19th. I received it twenty days after mailing the package. – View Refund Receipt

Customer Service Experience

General Responsiveness

Their customer support is pretty slow to respond. It takes several days to hear back.

Return Details

Regarding my second order, I had an issue with an item I purchased not being returnable because it was marked Final Sale. This was not made clear anywhere before purchasing. When I first reached out regarding this issue, they sent me a templated email that did not address my problem. After not hearing back for several days, I followed up. They finally got back to me and let me know that their website managers would remove the jeans from the Final Sale section, so I should be able to complete the return. Lo and behold, I STILL couldn’t return the item a few days later. I emailed them again, and they eventually sent me the return label. This entire process took NINE DAYS to resolve. Ridiculous.

Regarding the Final Sale return issue above, they let me know that this was their mistake. This is what they said:

“Thank you so much for your understanding. It was our bad! We recently updated our product descriptions and deleted the ‘Final Sale’ text that appeared in this product page. We are so sorry about that! We’ll make sure this doesn’t happen in the future.”

Is Oliver Logan Legit or a Scam?

Reverse Search & Analysis

Reverse Image Search:

Based on my findings, there are MANY other small boutiques/online shops/marketplaces that sell many of the same items as Oliver Logan.

In this case, Oliver Logan also operates as a wholesaler. A lot of these shops are selling their products.

I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!

Website/Company Search:

No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.

Do I Recommend This Shop?

Based on my experience, they are legitimate. I paid for my items, received them within the estimated time frame, successfully completed both returns and received full refunds for both orders.

With that being said, I would buy from them again! Despite slow customer service and some sizing inconsistencies, I would still shop here again for these reasons:

  1. Their company appears to follow many sustainable practices and their products are partially made of recycled materials.
  2. Their prices are reasonable considering they are a more sustainable denim option and are overall good quality.
  3. Delivery was FAST! Both packages arrived in 5 days or less.

Overall, while I wouldn’t keep anything in my order, I am reasonably happy with my shopping experience. Next time, I will be reading the product reviews to make sure I get the right size/fit and not blindly follow the sizing recommendation.

To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Oliver Logan reviews, please consider sharing this with your friends and commenting (via Reddit) below. 

Thank you very much for your support and readership!

Take care,

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Click the ‘View more on Reddit’ or ‘View comments’ button below to go to this review’s discussion page. I encourage you to write a comment or read others’ comments if available!