Let’s cut to the chase. Is lucyandyak.com (the U.K.-based sustainability-focused clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, brand information/research, and my final verdict/recommendation. Keep reading for more!
Table of Contents
About Lucy and Yak
Is Lucy and Yak ethical?
Yes, they appear to be ethical/sustainable. According to their Sustainability page, they have the following certifications: GOTS, GRS, and the Organic Content Standard (OCS). GOTS is considered the leading global textile processing standard for organic fibers; it requires social criteria and working conditions to be assessed and verified in the supply chain by an independent third party. The OCS, on the other hand, is a global standard that verifies organically grown raw materials used in products. With the OCS label, consumers can trust that L&Y products contain organic materials, as verified by a third party. They are additionally a member of Sedex, a third-party auditing company that ensures fair working conditions and sustainable practices. I can also confirm that my items arrived in recyclable packaging.
Read this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Lucy and Yak based?
According to their Privacy policy, they are based in the United Kingdom. Their business address is Unit 22 Valley Road, Wombwell, Barnsley, South Yorkshire, United Kingdom, S73 0BS. Additionally, they have U.K. store locations in Brighton, Bristol, Norwich, Nottingham, Cambridge, Manchester, and Cardiff.
More Shop Details
- The website lucyandyak.com was registered in May 2017.
- According to their Privacy policy, their legal business name is Lucy & Yak Limited.
- They have a Re:Yak Buyback program which allows you to bring in any used Lucy and Yak item in any condition to any of their stores, and they will give you a voucher to apply to your next purchase.
- They offer NHS workers a 20% discount, and students a 10% discount.
- They offer free shipping over $80.
- They allow returns within 30 days of delivery.
- They offer plus sizes up to 4XL/UK 32.
Lucy and Yak Review and Order Details
I ordered the below items on 10/19/2023 to my address in North Carolina (United States). I paid a total of $285.30 to Global-e via PayPal. The charge appears on my credit card statement as “PAYPAL *GLBE LUCY YAK”. – View Order Confirmation
1) Drew Straight-Leg Jeans
- Color, Size, and Cost: Light Wash Blue / W30 (UK 12 Reg) / $75
- Country: Made in India
- Material: 100% Organic Cotton
Expectation: They are exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality of the materials overall is decent, however, it is poorly constructed (the back seam is crooked). See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and they fit 1-2 sizes too small. View my Body Measurements for size reference.
Keep or Return: I would return these Lucy and Yak jeans.
They unfortunately are too small, and the back seam is slightly crooked. However, I do like the thinner but sturdy non-stretch material and the VERY deep front pockets.
2) Original Dungaree
- Color, Size, and Cost: Black / UK 12 (Reg) / $74
- Country: Made in India
- Material: 100% Organic Cotton
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits well. View my Body Measurements for size reference.
Keep or Return: I would keep this Lucy and Yak jumpsuit/ dungaree.
I struggle to find one-pieces that fit due to my proportions (larger bottom half), but these fit loosely and comfortably! The light and thin canvas material feels nice, and has some give, although it is non-stretch. It is not stiff or crinkly like some canvas items are. It is pricey, however, I would be willing to pay a higher price to support a sustainable brand (especially since I like the fit).
3) Harper Fleece Jacket
- Color, Size, and Cost: Flowers In A Row / M (UK 12-14) / $117
- Country: Made in India
- Material: 100% Recycled Polyester
Expectation: It is exactly what I was expecting in terms of overall appearance.
Quality: In my opinion, the quality is good. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits 1 size too big. View my Body Measurements for size reference.
Keep or Return: I would return this Lucy and Yak jacket.
To be clear, I LOVE this jacket. It feels very thick and sturdy, has a beautiful pattern, the sherpa material on the outside is soft and cozy (not silky soft but like a blanket that has been washed and dried two times), and the oversized fit and massive pockets are great. Everyone should have one of these in their closet! I just need mine a size smaller…
Shipment Info
I received three items in one package, and the package came from a warehouse in the United Kingdom. I was provided a tracking number.
Package Shipped From- Building 436, Argosy Road, East Midlands Airport, undefined, DE74 2 SA Derby, United Kingdom
- Order placed on Thurs, October 19th
- Order shipped on Fri, October 20th
- Order received on Wed, October 25th
Total time of 6 days
Note: Their shipping policy states up to 10 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I requested a return via their return portal on October 25th. My request was approved instantly, and I was provided with a prepaid return label. I mailed the package on October 26th via DHL (I dropped the package off at a location that accepts DHL packages, in my case, it was my local Postal Annex). Lucy and Yak deducted $9.95 from my refund for the prepaid postage.
I received a full refund (minus the $9.95) of $275.35 on October 28th. I received the refund two days after I mailed the package. – View Refund Receipt
Provided Return Address– Unit 3 Newton Road, S74 0FP Holyland, United Kingdom.
Support Experience
- The return process was straightforward, and support responded promptly when I emailed about return costs.
- You have the option to return your package yourself (you choose the shipper), or you can use their prepaid label service which costs $9.95.
- While going through the return process in their portal, they gave me the option of paying the taxes and duties fee right away, or later upon delivery to the return destination. Support informed me that this cost is covered by them.
- Upon receiving the prepaid return label, the instructions state to drop the package off at your nearest DHL Express point which can be found using this locator. You can also schedule a pick-up.
Is Lucy and Yak Legit or a Scam?
Similar Sites & Analysis
According to Copyleaks (premium), the below plagiarism is detected:
- Nothing was found.
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund.
With that being said, I would absolutely shop here again!
First and foremost, I greatly appreciate the efforts this company has put into sustainability. Everything from listing the location of all of their suppliers, to my order arriving in a paper bag, to the clothing being made from organic and recycled materials is incredible. Secondly, the prices are steep, HOWEVER, sustainable clothing isn’t cheap. For myself, the quality is good enough that it is worth the price (especially if this means supporting an ethical brand). Thirdly, even though the return address is in the U.K., they only deduct $9.95 for the prepaid return label which is amazing. Most overseas returns are significantly more expensive. Finally, my order arrived lightning fast considering it came all the way from the United Kingdom. I am overall happy with my shopping experience and would give this shop another go.
To wrap up this review, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Lucy and Yak reviews, please consider sharing and commenting (via Reddit) below. Have a great day!
– Noelle
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