Is SilkFred Legit? Beware Non-U.K. Shoppers

Status: Pending Refund

You’re here because you’re interested in buying clothes from silkfred.com, but you’re not quite sure about it, right? It’s hard to feel safe shopping online these days, and sometimes, even reviews are untrustworthy. You can relax as you’re at the right place for a completely honest review. Now, let’s answer your main question: Is SilkFred a real website? The short answer is yes, they seem to be a real site. I received my order, was approved for a return, and mailed the package. Assuming the refund process is smooth, would I shop here again?

In this post, I will share with you my purchase and return experience, my thoughts on their clothing, and brand information. Keep reading for more!

Before you continue, be sure to join my subreddit r/ClothingShopReviews! This subreddit is dedicated to helping each other avoid scams, exchanging information/research, asking questions, discussing positive/negative clothing shopping experiences, and sharing/discovering amazing clothing shops. Visit the casual thread Warmth & Latte, grab a virtual cup of coffee, and say hi!

Table of Contents

About SilkFred

What is SilkFred?

They are an online women’s clothing marketplace established in 2011, composed of 800+ independent brands. They claim to emphasize individual customer needs, avoiding generic trends.

Is SilkFred ethical?

No, they likely are not. They have a link in their footer to their ‘Statement Against Modern Slavery’ page, which is both easily overlooked and unsubstantiated.

Their statement highlights their ongoing efforts to uphold ethical practices, provide a fair and respectful work environment, and ensure their contractors, suppliers, and business partners adhere to the same high standards. They are also implementing a whistleblowing policy to encourage a culture of transparency and openness within their own brand and third-party brands.

So, I think they may have ethical practices implemented within their marketplace, but they don’t provide very much evidence or information beyond this statement. Also note that each seller will have their own ‘ethical’ practices (or lack of). 

Read this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.

Where is SilkFred based?

According to their Terms of Use page, they are located in the United Kingdom. Their business address is The Old Truman Brewery, 91 Brick Lane, London, E1 6QL.

More Marketplace Details

silkfred website circa 2014
Screenshot of silkfred.com circa 2014 (the oldest version of the site I could find)
  • The website silkfred.com was registered in February 2011.
  • According to their Terms of Use page, their legal business name is SilkFred Limited.
  • They allow returns within 14 days of delivery. Since items may come from different locations, it is best to request a return for each item and NOT wait for all items to arrive.
  • The following items are not returnable: Intimates (shapewear, bras, undies, tights, socks), personalized items, free gifts, and earrings.
  • Some sellers offer extensive size charts, some offer just a few measurements for one size, and some don’t offer any size charts. 
  • They carry plus sizes up to UK 26/US 22. It will depend on each seller.

SilkFred Review and Order Details

I ordered the below items on 12/27/2023 to my address in North Carolina (United States). I paid a total of $311 to SilkFred LTD (hello@silkfred.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *SILKFREDLTD”. View Order Confirmation 

1) Turtleneck Long-Sleeve Skater Midi Dress With Keyhole

  • Brand Label: SIGNAGE
  • Color, Size, and Cost: Black / 12 / $55
  • Country: Made in the U.K.
  • Material: 95% Polyester / 5% Elastane
silkfred signage skater dress comparison

Expectation: It is exactly what I was expecting in terms of overall appearance. 

Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Fit: I guessed/got my usual size since there isn’t a size chart, and it fits one size too big. View my Body Measurements for size reference.

Keep or Return: I would return this SilkFred skater dress.

Though it is fairly comfy (and stretchy), and I like the pinched material underneath the bust, I have a few issues with this dress. Firstly, it is a whole size too big. Secondly, out of the box, one of the shoulders is flatter and pointer than the other (perhaps this can be fixed with a wash and ironing). And finally, the neck has room, but I feel constricted in it. Overall, even if this fit, I would not keep it due to the neck and semi-cheap-feeling material (especially for over $50!).

2) Deep-V Sequin Wrap-Over Dress

  • Brand Label: John Zack
  • Color, Size, and Cost: Rose Gold / 12 / $95
  • Country: Made in the U.K.
  • Material: Different materials are listed in two places:
    • Product page- 95% Polyester / 5% Elastane
    • Care label- 93% Nylon / 4% Elastane / 3% Metalise Fibre
silkfred john zack sequin dress comparison

Expectation: It is exactly what I was expecting in terms of overall appearance.

Quality: In my opinion, the quality is okay. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Fit: I guessed/got my usual size since there isn’t a clear size chart, and it fits but is a bit roomy in the chest area. I would not size down. View my Body Measurements for size reference.

Keep or Return: I would return this SilkFred sequin dress.

Though I LOVE the style, sequins, and shoulder pads, I have several issues with this. Firstly, the material is thin and feels a bit itchy. It is one layer, and I can feel through the material the pressed-on sequins. Secondly, I like the overall fit, but the chest area is roomy. Ideally, the chest area would be half to one full size smaller. Thirdly, the shoulder pads are a bit small and feel flimsy. Not necessarily an issue since you can’t see the pads, but they just don’t feel very durable. Fourthly, the slit is revealing. From certain angles when walking,  you can just about see everything inside. And finally, WOW. Almost $100 for this is absolute insanity. It is NOT premium quality, but that price certainly is. As much as I like this, I would not keep it for the price.

3) Long-Sleeve Jumpsuit With Chiffon Sleeve

  • Brand Label: Bella and Blue
  • Color, Size, and Cost: Navy / 12 / $85
  • Country: Made in China
  • Material: 
    • Main- 96% Polyester / 4% Elastane
    • Contrast- 100% Polyester
silkfred bella and blue chiffon jumpsuit comparison

Expectation: It is exactly what I was expecting in terms of overall appearance.

Quality: In my opinion, the quality is good (though the material of the mesh sleeves feels a bit cheap). See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Fit: I ordered based on the size guide provided, and it fits well, though on the looser side. I could size down for a more fitted look. View my Body Measurements for size reference.

Keep or Return: I would keep this SilkFred chiffon jumpsuit.

This is one of the best-fitting jumpsuits I’ve tried on! It feels durable (the main material feels thick and has some weight to it), smooth, flowy, and breathable. The length of the legs and arms is long which is great for taller folks or those who like to wear heels. It has a lower crotch which is GREAT. No wedgies here! My only slight complaint is that the mesh sleeves feel cheap in comparison to the main material. It is a very thin, tissue-paper-esque material. As long as it doesn’t disintegrate in the wash, I’m happy with it.

4) Mona Off-The-Shoulder Twist Jumpsuit

 
  • Brand Label: Girl In Mind
  • Color, Size, and Cost: Black / 12 / $65
  • Country: Unknown
  • Material: Different materials are listed in two places:
    • Product page- 100% Polyester
    • Care label- 95% Polyester / 5% Elastane
silkfred girl in mind mona jumpsuit comparison

Expectation: It is VERY different from what I was expecting in terms of overall appearance. While it looks the same at a glance, the material is different. The product page says 100% Polyester, and garments made entirely of polyester aren’t stretchy. Since this has elastane, it has a lot of stretch! Completely different from what I was expecting, and had I known it had elastane, I would have sized down.

Quality: In my opinion, the quality is pretty good, but the belt it comes with is poor quality. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Fit: I ordered based on the size guide provided, and it fits one size too big. View my Body Measurements for size reference.

Keep or Return: I would return this SilkFred jumpsuit.

Though I like the style, pockets, and comfort/stretchability of the material, I have several complaints. Firstly, the material feels a bit on the cheaper side. It is thick but has that cheaper synthetic feel to it. Secondly, it is not an ideal fit for me. The bottom part fits perfectly (not too tight but still form-fitting around the hips), but the top is a size too big. It slides down as I walk and there is excess material right above the waist. Thirdly, the belt it comes with is VERY cheaply made. Honestly, if I kept this jumpsuit, I would just throw the belt away. And finally, the zipper is pretty difficult to get up. This is likely just a slight defect, but frustrating nonetheless.

Overall, it is cute but not the right fit.

Shipment Info

I received four items in one package at my address in North Carolina (United States). The package originated from the United Kingdom, and I received it from a distribution center in the United States. I was provided a tracking number through Pro Carrier & USPS.

Package Shipped From: 147-04 176th Street, Jamaica, NY 11434

  • Order placed on Wed, December 27th
  • Order shipped on Thurs, December 28th
  • Order received on Thurs, January 11th

Total time of 15 days

Note: Their shipping policy states up to 10 business days (including processing time) for standard U.S. shipping.

Return & Refund Info

I requested a return through their return portal on January 17th. My request was approved instantaneously, and I was provided with the return address. I mailed the package on January 23rd via USPS and paid a total of $88.15.

The refund is pending.

Provided Return Address: High Standing, Harding Road, Milton Keynes, MK10 0DF, United Kingdom

According to USPS, import fees and taxes are estimated at $102. The U.K. has something called ‘Returned Goods Relief’. In theory, this means you can get a break on these fees if you’re re-importing goods into the U.K. (that have previously been exported or transported from the U.K.). I found this Etsy forum explaining this, and providing tips such as writing ‘Returned Goods-Relief Claimed’ on the package to help avoid these fees. I am testing this and will update this post when I find out if this works.

Support Experience

  • The return process is straightforward through their return portal. I saw mention of a $4.50 return label but didn’t receive one. I spoke to support, and they only offer subsidized returns to U.K. residents.
  • In my return email generated from the return portal, all four of my items state, “This item is sold by an international brand, and is therefore not eligible for free returns“. Regardless, returns are not free for non-U.K. residents.

Provided Return Instructions:

  1. Download, print, and complete the returns form.
  2. Send your package back to the provided return address using your preferred courier or local post office.

Return Notes:

  • Remember, SilkFred is a platform for independent brands and your order may contain items directly from a brand. If you’re returning to multiple brands please ensure you send back to the correct address.
  • We recommend using a tracked service so you are able to trace your parcel. Make sure to keep your postal receipt.
  • You need to start a return within 14 days of receipt of your order, you then have a further 14 days in which to return the item(s) to us.
  • All returned items must be unworn, unwashed and with original tags still attached.
  • Once we’ve received and checked your items, you can expect to receive your refund within 10 days or if you have requested a credit voucher, you’ll receive that immediately. We’ll send you an email to confirm when your refund has been processed.
  • A label will not always be provided. If you are not given a label, please use your preferred courier to return the item to us.

Is SilkFred Legit or a Scam?

Similar Sites & Analysis

According to Copyleaks (premium), the below plagiarism is detected:

No plagiarism was found.

Reverse Image Search:

I didn’t find any clear signs of stolen images by the independent sellers. However, I did find many of the same items for cheaper on other sites/platforms. For example, I found the below jumper dress by FS Collection for $70 on SilkFred, and $59 on FS Collections’ OWN WEBSITE.

I highly recommend doing Reverse Image Searches when shopping online for price comparison and quality-check purposes.

silkfred fs collection product comparison

Website/Company:

No suspicious information was found.

Do I Recommend This Shop?

Based on my experience so far, they are a legitimate shop. I paid for my items, received them within the estimated time frame, was approved for a return, and mailed the return package. I am waiting for the refund.

With that being said, I would NOT shop here again as a U.S. resident.

Before the return process, I was feeling pretty excited about this marketplace. I like all of the items in my order (the quality is decent to good), two of the items were made in the U.K., and since this marketplace is composed of independent sellers, I can reliably purchase from the same seller if I like their clothing. The few smaller negatives (comparatively) are that some of the sellers have inaccurate material listings on their product pages (what I received is made of different material or is composed of different percentages), and two of the sellers do not have size charts (I had to guess my size). In any case, all of my items are half to one full size big. These things alone are frustrating, but are NOT dealbreakers alone, since all of these issues will ultimately be seller-dependent.

Now, the biggest negative is the return shipping cost. Support let me know that they only offer prepaid labels/subsidized returns for U.K. residents. As a U.S. resident, I was pretty shocked at the $88 return label cost, and the possible $102 import fees to be paid at customs.  As an FYI, I went to UPS in person, and they quoted me around $230 (not including customs/import fees). I looked online, and USPS quoted me $88 + a possible $102 import/customs fee (which SilkFred told me I would be responsible for), and UPS quoted me $135 (not including import/customs fees).

No matter how wonderful a shop/platform may be, I will not be shopping at a place where returns are not allowed or are overseas (costing an arm and a leg). But, if you live in the U.K., or don’t anticipate making any returns, I would recommend this marketplace (unless the refund is an issue).

To wrap up this review, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for SilkFred reviews, please consider sharing and commenting (via Reddit) below. Have a great day!

– Noelle

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