Let’s cut to the chase. Is ursime.com (the women’s clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?
In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, brand information/research, and my final verdict/recommendation. Keep reading for more!
Table of Contents
About Ursime
Is Ursime sustainable?
No, they likely are not. According to their Sustainability page, they are allegedly committed to developing sustainable items, focusing on recyclable materials, eco-friendly design, and packaging. They also claim to actively be involved in recycling programs, the forming of ethical partnerships, and advocating for human rights and security. Their long-term program, “More Trees, More Green,” has allegedly donated and helped plant 1532 trees in the last 6 months. Since they don’t substantiate any of these sustainability claims, I am inclined to think they are green-washing.
I checked OneTreePlanted‘s list of partnerships (Ursime claims to partner with/donate to them), and unless I missed it, Ursime isn’t listed.
Check out this article, 13 Easy Ways To Know If A Brand Is Fast Fashion by Panaprium, for tell-tale signs of a fast fashion company.
Where is Ursime located?
According to their About page and Terms of Service page, they are located in China and Italy. They are located at the following addresses:
- R-4D34, 4F, Building #213, Tairan Road 6, Tianan Community, Shatou Street, Futian District, Shenzhen (China / Shenzhen Hanjinyuan Trade Co., Ltd)
- Agrate Brianza (MB) Via Industrie 86 Cap 20864 (Italy / Keli Group Di Liao Keli)
Where does Ursime ship from?
According to my tracking information, my order was originally shipped from China. I received my order from a distribution center in Florida (United States).
More Shop Details
Business Details
- According to their About page, Terms of Service page, and my PayPal transaction, they are affiliated with the following legal business names:
- Shenzhen Hanjinyuan Trade Co., Ltd
- Keli Group Di Liao Keli
- Qiwu Trading Co., Ltd.
- According to the Page Transparency section of their Facebook page, most of their page managers are located in Hong Kong.
- Read this List of Online Stores that the owner of Ursime most likely owns as well. This list has been compiled using clues like matching Google site logos, PayPal merchant names, business addresses, site layouts, etc.
Policy & Program Details
- They offer free shipping over $89.
- They allow returns within 30 days of delivery.
- Non-returnables include bodysuits, lingerie, jewelry, beauty products, underwear, and event and party supplies.
Product Details
- They carry standard and plus sizes from S to 5XL.
Domain Details
- The website ursime.com was registered in April 2021.
Ursime Clothing Review and Order Details
I ordered the below items on 11/30/2023 to my address in North Carolina (United States). I paid a total of $151.77 to Qiwu Trading Co., Ltd. via PayPal. The charge appears on my credit card statement as “PAYPAL *QIWUTRAW7RY”. – View Order Confirmation
1) Slouchy High-Rise Wide-Leg Jeans
Brand Label: Unknown
Color/Size/Cost: Blue / L / $33.99
Country: Made in China
Material: Different materials are listed in two places:
- Product page- ‘Cotton/Polyester’
- Care label– 70% Cotton / 23% Polyester / 5% Viscose / 2% Spandex
Expectation: They are VERY different from what I was expecting in terms of overall appearance. These look like two completely different pairs of jeans. The color, wash, fit, etc.
Quality: In my opinion, the quality is bad but wearable. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits about half a size too big. I think sizing down would be a bit too small though. View my Body Measurements for size reference. Please note that I am wearing 2.25 in/5.7 cm platform sandals.
Keep or Return: I would return these Ursime jeans.
While I like the urban style and fit, they are not made well. The material feels very thin and rough, the back seam is crooked, and the white splotches on the back are HIDEOUSLY placed. It looks like I sat on a park bench with wet white paint.
2) Retro Three-Quarter-Sleeve Golden Velvet Maxi Dress
Brand Label: Unknown
Color/Size/Cost: Claret / M / $44.99
Country: Unknown
Material: The product page states ‘Velvet’.
Expectation: It is what I was expecting, for the most part, in terms of overall appearance. It seems a bit longer and the color is a bit more of a purple-red in the product image.
Quality: In my opinion, the quality is bad but wearable. See my Quality Comparison & Rating Chart to know my current quality-rating standards.
Fit: I ordered based on the size guide provided, and it fits one size too big. View my Body Measurements for size reference.
Keep or Return: I would return this Ursime dress.
While it feels smooth and comfy, it is cheaply made. The material is very thin, lots of sewing issues including misaligned seams and loose threads, and anytime you take your hands in and out of the pockets, it disfigures the dress and you need to fix it. This is more of a design flaw; this kind of cheap and lightweight material shouldn’t have these pockets.
Shipment Info
I received two items in one package at my address in North Carolina (United States). The package originated from China, and I received it from a distribution center in the United States. I was provided a tracking number through YunHui Express.
Package Shipped From: 16975 Farmington Rd., Livonia, FL 33152
- I placed my order on Thurs, November 30th
- My order shipped on Mon, December 11th
- I received my package on Sat, December 23rd
Total time of 23 days
Their shipping policy states up to 27 business days (including processing time) for standard U.S. shipping.
Return & Refund Info
I emailed support (support@ursime.com) to request a full return on December 30th. My request was approved seven days later on January 6th, and I was provided with the return address. I mailed the package on January 8th via USPS and paid a total of $6.46.
Provided Return Address: 98 Wakefield Ave #3C, Staten Island, NY 10314
Return Instructions:
- Print the attachment and fill in the “reason for return”, and “sign”.
- Take a clear photo of the form and then put it into the parcel.
- Send the package and take a clear photo of the delivery note and tracking number.
I received a full refund of $151.77 in two separate parts (first part = canceled items, second part = returned items) on January 14th and February 18th. I received the final part of the refund 41 days after I mailed the package. – View Refund Receipt
Customer Service Experience
General Responsiveness
- I had to ask for the return address THREE times before they gave it to me.
Shipment Details
- Regarding the delayed/canceled items, I canceled them 22 days after placing the order since I didn’t receive a shipment email and didn’t want to continue waiting.
Return Details
- They offered me the following return options:
- Standard return (pay for shipping and mail to the provided return address)
- Partial refund of $26.79 (40% of the return value) + keep the items
- Discount code of $36 + keep the items
- Before giving me the return address, they requested that I send them photos of the size tags (if due to size issues), or defects (if due to quality issues). I sent them images of the size tags.
Refund Details
The refund took a LONG time, and I had to follow up several times. Here is how the conversation went:
ME (January 20th): “Where is the rest of my refund? For the items I cancelled?” (I mailed and sent the return tracking info on 1/9)
Support (January 20th): “Thank you for your email. We will refund the money to the method you used to pay. We are refunding you 66.98 USD. For PayPal refund, please allow up to 7 to 15 business days to be completed.”
ME (February 14th): “Where is the rest of my refund? I STILL haven’t seen it. This is taking a very long time.”
Support (February 17th): “I’m very sorry for the inconvenience caused! Our finance department was on holiday earlier. We have notified the appropriate personnel to expedite the refund. We apologize for the inconvenience. Please be patient for some more time 1-3 days.”
I received the refund the next day. Ridiculous.
Is Ursime Legit or a Scam?
Similar Sites & Analysis
Reverse Image Search:
Based on my findings, there are MANY other small boutiques/online shops/marketplaces that sell many of the same items as Ursime.
Possible reasons for this include the use of the same suppliers, the use of stolen images, the same owner operating multiple stores, the same owner selling on multiple platforms, etc.
With that being said, I found several of the same products on AliExpress, Shein, etc. for much cheaper. For example, I found the below shirt for $36.99 on Ursime, and $5.33 on Aliexpress. Based on the reverse image search results, I believe these are likely identical or near-identical items offered at vastly different prices (as opposed to one being a cheap-quality version of the other).
I highly recommend doing Reverse Image Searches when shopping online for price and quality checking purposes. You might be surprised at what you find!
Website/Company Search:
No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.
Do I Recommend This Shop?
Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame (except for the delayed/canceled items), successfully completed a return, and received a full refund.
With that being said, I personally would not shop here again.
Here are my 5 reasons why:
- They talk a lot about sustainability; I think it is all bogus. They specifically mention working with OneTreePlanted. I checked the organization’s list of partners, and I did not see listed.
- The clothing is bad quality and the material compositions listed on their product pages don’t match the care labels on the garments.
- It took over 3 weeks for PART of my order to arrive, which is a long time.
- Some of my items were delayed. After 22 days of no shipment emails, I canceled them.
- Based on my reverse image searches, I am convinced I can find the same items on other sites for MUCH cheaper.
Overall, I had a supbar experience. If I were you, I would skip this one.
To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Ursime reviews, please consider sharing and commenting (via Reddit) below. Have a great day!
– Noelle
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