Commense Clothing Review – Here’s Why They Are a Scam

Status: Review Complete

Let’s address the main question. Is thecommense.com (the women’s clothing shop) a legit website? The short answer is no, they are a SCAM! In this 100% unbiased and detailed review (I am NOT paid to write this), I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

Table of Contents

commense website 2024
Screenshot of thecommense.com (2024)
commense website 2024 mobile
Screenshot of thecommense.com (2024)

My First Impression

I am always on the hunt for scams, and it is in my nature to be skeptical UNTIL I’m proven wrong. Here are some notable red flags I’ve come across after digging around their site: 

  1. They have grammatical errors and poorly written English in various places. For example, “Treat this your new beginning, a fresh start to be yourself and we guarantee you will be rewarded.”
  2. They make some vague sustainability claims. These claims may be dishonest.
  3. They say they are based in New York and Shanghai, but they provide a Hong Kong address and their governing law is in accordance with Hong Kong as well.
  4. They have an inconsistent product image style. Some are 3-D, some look professional, others look like influencer photos.

There are many more red flags that I undoubtedly missed. This is just my initial overview of the shop’s website – keep scrolling for a deeper dive!

About Commense

Are They Fast Fashion?

Yes, they are. They have an entire category dedicated to what is trending, which is a dead giveaway. Check out this article What Is Fast Fashion, Anyway? by the good trade to learn more about fast fashion, sustainability, and how to spot it from a mile away!

Where Do They Ship From?

According to my tracking information, both of my orders were originally shipped from China. I received my orders from distribution centers in Illinois and California (United States).

Where Is Their Clothing From?

All of the items in my orders were made in China.

Where Are They Located?

According to their Contact page, they are located in Hong Kong. Their business address is Suite 603, 6/F Laws Comm Plaza, 788 Cheung Sha Wan Rd, Kowloon.

Business/Domain Info

  • According to my PayPal transaction and their Facebook page, they are affiliated with the following legal business names:
    • 北京心潮无限科技有限公司广州分公司 (translates to Beijing Xinchao Wuxian Technology Co., Ltd. Guangzhou Branch)
    • INFINITE WAVES HK HOLDING LIMITED
  • The website thecommense.com was registered in October 2021.

Statements/Press

They claim to have been mentioned by popular magazines and platforms including ELLE, Cosmopolitan, WSJ, IN THE KNOW, and WHO WHAT WEAR. (Click to view linked articles)

Policy/Product Info

The below info is accurate as of this post’s publish date. For the most current and updated info, please check their website.

  • Shipping is free over $49.
  • Returns are allowed within 14 days of the delivery date. The following items are not returnable: Final clearance, bodysuits, swimsuits, lingerie, tights, socks, accessories, and items purchased with store credit.
  • They carry standard sizes from 2XS to 2XL. 

Commense Review & Order Details

I placed my FIRST ORDER on 2/6/2023 to my address in North Carolina (United States). I paid a total of $34.08 to 北京心潮无限科技有限公司广州分公司 (finance2@infwaves.com) via PayPal. The charge appears on my credit card statement as “PAYPAL *XINCHAOWUXI”. I placed my SECOND ORDER on 1/10/2024. I paid a total of $126 to Commense via PayPal. The charge appears on my credit card statement as “PAYPAL *COMMF63C”. View FIRST Order Confirmation & View SECOND Order Confirmation

1) Street Essential Scoop-Neck Everyday Tank Top

Brand Label: Commense

Color/Size/Cost: Purple / M / $12.99 (Sale Price)

Country: Made in China

Material: Different materials are listed in two places:

  • Product page- ‘100% Polyester’
  • Care label- 88% Polyester / 12% Elastane
commense tank top comparison 2

Fit: I ordered based on the size guide provided, and it is the right size, but not the right fit for my proportions. The band on the shelf bra is 1-2 inches too tight (sizing up would be too big everywhere else), the shoulder straps are a bit too wide for my frame (they are on the verge of falling off), and the shelf bra doesn’t really support my chest. View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: The price seems fair for the right person!

2) Tie-Strap Contrast-Print Wide-Leg Jumpsuit

Brand Label: Commense

Color/Size/Cost: White / L / $15.99 (Sale Price)

Country: Made in China

Material: 100% Polyester

commense jumpsuit comparison 2

Fit: I ordered based on the size guide provided, and it is the right size, but not the right fit for my proportions. The cups don’t sit in the right place (too high), and the straps are too wide for my frame/comfort. View my Body Measurements for size reference.

Quality: In my opinion, the quality is okay. The material is pretty thin and feels a bit cheap. It is lined though, which is great! See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: The price seems fair for the right person!

3) Weekend Wishes Bomber Jacket

Brand Label: Commense

Color/Size/Cost: Blue / S / $52

Country: Made in China

Material: 100% Nylon

commense jacket comparison 2

Fit: I ordered based on the size guide provided, and it fits a big loosely, but is the right size. View my Body Measurements for size reference. 

Quality: In my opinion, the quality is decent. The outer material feels good, but the ribbed cuffs and hem feel cheap. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but I think it could be a fair price if it were on sale.

4) Satin Mock-Neck Tie-Back Short Dress

Brand Label: Commense

Color/Size/Cost: Burgundy / M / $32

Country: Made in China

Material: 92% Polyester / 8% Elastane

commense satin dress comparison 2

Fit: I ordered based on the size guide provided, and it is the right size, but not the right fit for my proportions. The top fits fine but the hips are a size too small. Additionally, the sleeves are shapeless and do not look flattering, the bottom of the dress is a bit shorter in the back than the front, and due to the material type, it shows just about everything beneath it (you can see my belly button through it). View my Body Measurements for size reference. 

Quality: In my opinion, the quality is mediocre. The material is thin, and the upper back area flares/sticks out. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: The material is thin, and the fit is poor. This dress needs to be fully lined for it to be worth over $30. It is NOT worth the price I paid.

5) Coastal Cowgirl Corset Long Dress

Brand Label: Commense

Color/Size/Cost: White / M / $42

Country: Made in China

Material: 95% Polyester / 5% Elastane

commense white dress comparison 2

Fit: I ordered based on the size guide provided, and it fits well and is very flattering! It was TOUGH to get on by myself though. View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. It is lined, not see-through, and the outer material is soft and has a little bounce. However, the corset tie is a super cheap, raw-edged elastic string. See my Quality Comparison & Rating Chart to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but I think it could be a fair price if it were on sale.

Shipment Info

I received two items in one package for my FIRST ORDER and three items in one package for my SECOND ORDER, both received at my address in North Carolina (United States). The packages originated from China, and I received them from distribution centers in the United States. I was provided tracking numbers through Yun Express and 4PX.

Packages Shipped From:

  • [First Order] 1055 Sesame St., Franklin Park, IL 60131 (United States)
  • [Second Order] 9208 Charles Smith Ave., Rancho Cucamonga, CA 91730 (United States)

Shipping Timeline:

  • I placed my orders on Mon, February 6th / Wed, January 10th
  • My orders shipped on Thurs, February 7th / Thurs, January 11th
  • I received my packages on Sat, February 17th / Sat, January 20th

Total time of 11 days [First Order] and 10 days [Second Order]

Return & Refund Info

For my FIRST ORDER, I emailed support (service@thecommense.com) to request a return for the jumpsuit on February 22nd. My request was approved two days later on February 24th, and I was provided with the return address. For my SECOND ORDER, I emailed support to request a full return on January 25th. My request was approved two days later on January 27th, and I was provided with the return address. I mailed the package on January 29th via USPS and paid a total of $7.84.

Provided Return Addresses:

  • [First Order] 47-57 31st PL., Long Island City, NY 11101 (United States)
  • [Second Order] 925 Enterprise Street Unit 140, Aurora, IL 60504 (United States)

For my FIRST ORDER, I agreed to keep the items and take a partial refund of $9.40. I received the agreed-upon refund amount of $9.40 five days later on March 1st. For my SECOND ORDER, I received a full refund of $126 on January 31st. I received it two days after I mailed the package. – View FIRST Refund Receipt & View SECOND Refund Receipt

Customer Service Experience

Responsiveness

For both orders, I had to ask for the return address THREE times before they gave it to me. It seems they do this with every customer each time they request a return. They were, however, swift to respond to my emails. I waited no more than a day for each of their responses.

Return

They offered me the following return options:

[First Order]

  1. “…keep the item(s) and we will provide you a 100% store credit of the product amount, which is $14.40.”
  2. “…keep the item(s) and we will provide you a refund, which is $9.40.”
  3. “Please return the goods to our address. Once we receive your return, we will refund you $14.40…”

I accepted the second option.

[Second Order]

  1. “Keep the item(s) and you will receive a store credit of the 100% product amount, which is US$126.”
  2. “Keep the item(s) and you will be refunded 50% cash of the product amount back to the original payment account, which is US$63.”
  3. “We offer the option of a return label at a cost of $20. Upon receiving the returned parcel, we will promptly process a refund of $106.”
  4. “…we can provide the other option that you may return the item(s) using your own mailing method for the full refund to your original payment method (US$126).”

I went with the fourth option. They requested that I email them the tracking number.

Is Commense Legit or a Scam?

Reverse Image Search

Based on my findings, it appears that Commense steals product photos from NUMEROUS brands including Amanda Uprichard, Meshki, Zara, Rat & Boa, VRG GRL, and undoubtedly many more. Here is an example of a dress from VRG GRL ($94), used on Commense’s site ($31):

commense vrg girl stolen product image2

Website/Company Search

No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.

My Recommendation

Based on my experience, this company is a SCAM and I would avoid shopping here. They steal product images from several brands including Zara and Meshki, the tank top’s material composition does NOT match the material listed on the product page, their sustainability claims are vague and seem dishonest, and I had to ask several times for the return address before they gave it to me. So, although you may find some decent items, they are not worth your money or time considering their deceitful business practices.

To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Commense reviews, please consider sharing this with your friends and commenting (via Reddit) below. Thank you very much for your support and readership!

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